Responsible for leading software delivery projects for ReFrame Catalyst product.

IT Director Claims Shared Services - Responsible for delivery of functions that span Workers Compensation and Auto/Property/General Liability claims. Key areas include Financial Transactions, Disbursements, Documents, Fraud Detection, Litigation Management, Specialty Claims, and Robotics.• Partnered with Product Managers and Finance resources to manage organization budget of ~$6.M.• Utilized Rally to track agile metrics including Predictability, Throughput, and Cycle Time. • Through 6 months: Predictability increased 68% to 85%; Throughput increased from 100 Features to 150 Features/PI; Feature Cycle Time reduced from 184 days to 131 days.• Led vendor selection process to identify and implement new SasS Fraud platform and integrate with Guidewire record keeping system, reducing annual expenses by $500K.• Implemented new integration with bank to prevent cashing of fraudulent checks, saving ~$45K in first 2 quarters of release.• Led vendor selection process to identify and implement new Litigation Management SaaS platform.• Led Workforce Strategy team focused on improving overall employee experience including onboarding, mentoring, networking, and retention.

Application Manager in Claims area responsible for Resource Management, Vendor Management, and application stability for Claims and Payment applications.

Collaborated with BA leadership team to review, prioritize, and staff incoming project demand. Held working sessions with leaders to identify the best resource based on availability, skills, and development goals. Led effort with outside vendor to establish goals and objectives for the Data Analyst role in the organization. Developed role card and communication plan for introducing DAs into the organization to reduce the number of defects identified in testing due to misunderstanding of data. Met with team members on a regular basis to discuss assignments, development opportunities, and future plans. Provided coaching through real-time feedback and annual performance review process. Helped the team identify next career opportunity and placement when appropriate. Made salary and bonus decisions based on performance, budget, and market data.Led team of metrics champions representing BA discipline responsible for defining, revising, and reporting metrics on a weekly basis. Engaged with multiple vendors to establish a Statement of Work, set budget and work expectations, and reconcile monthly invoices.

Led cross-discipline team responsible for enhancements and projects impacting Commissions, Fees, Billing, and Fund Management functions for Retirement Plan [401(k), 403(b), 457] business. Supported team through changes associated with MassMutual acquisition of The Hartford Retirement Plans. Helped the team adapt to the new culture and understand the new expectations and processes established by MassMutual.Collaborated with MassMutual leadership team and architects to help them understand the applications that were moving over from The Hartford to enable the correct interfaces and infrastructure setup. Worked with members of the MassMutual infrastructure and project delivery teams to complete the successful migration of applications and hardware from The Hartford Insurance data center and infrastructure to MassMutual.

Member of leadership team for project to convert 401(k) commission processing from a vendor application to homegrown Oracle application.  Implemented one of the first teams at The Harford to leverage an onsite/offshore model for development and testing. Worked with vendor to establish processes for knowledge transfer, daily handoffs, and communication. Identified types of assignments that worked best in an offshore model.  Worked with vendor to transfer production-support activities from my team to Managed Service Model. Established knowledge transfer plans, task lists, and estimates used to establish pricing of fixed bid model. Selected to represent my organization on the Diversity and Inclusion Council.  Developed and championed multiple process-improvement initiatives such as SDLC establishment, revising the Tactical Demand Management process, and creating/managing the Release Management process.

Lead designer for large data migration from a mainframe vendor platform to a homegrown Oracle platform. Worked closely with business partners to understand all levels of data needed for the migration to ensure proper data mapping and error handling. Created design documents, the conversion execution plan, and executed the conversion. Member of project team responsible for identifying and updating Oracle Form and PL/SQL procedure changes needed to support Y2K concerns. Participated in developing organizational procedures required by Sarbanes-Oxley Regulation. Worked with team to understand the regulations, establish required procedures, and implement tracking mechanisms to accelerate yearly audits.Revamped code that was embedded in Oracle Forms related to Agent Verification into stored PL/SQL procedures. This allowed both the online forms and automated enrollment process to leverage the stored procedures making code modifications more efficient.  Lead designer for project to allow firms to vary the rate of commissions they paid by fund. Required changes to the calculation module as well as paper and electronic statements that were sent to the firms. 