Joe Ryder Email and Phone Number

• Successfully manages a team of ten IAM technicians and four vendors by ensuring compliance of all tasks associated to IAM, Audit, Regulatory, Safety, and Security Policies and Procedures.• Responsible for the coordination, scheduling and provisioning of team members, enabling and maintaining an appropriate level of shift coverage per established SLAs and standards.• Leveraged as a support function and SME for all onsite teams and customers for matters concerning onsite, inbound, outbound and inventory management.• Actively seeks continuous improvement of IAM workflows by enabling cross team collaboration amongst the IT and CE teams with IAM, which results in the reduction of waste, elimination of rework and an increase in overall site efficiency.• Consistently collaborates with Regional IAM PMs providing essential feedback on processes and procedures which help improve global standardization initiatives.

• Effectively prioritizes daily tasks and tickets in compliance with all Safety and Security Policies and in accordance with all established IAM Runbook Standards and Procedures.• Responsible for the completion of core IAM role functions such as receipts, handling, shipping and Return Merchandise Authorizations (“RMA”) of all onsite IT and networking materials.• Identified and mitigated an ongoing issue of unexpected Dell DBDs, providing crucial feedback and understanding of Microsoft tooling, DBD processes and how said issue could negatively impact Microsoft's image and foundation of trust due to loss of data integrity. This ensures that customer data and the chain of DBD custody is not compromised.• Integral in identifying an issue pertaining to a newly qualified HPE functional equivalent for a commonly used HDD at the BN campus, resulting in the prevention of a newly non-qualified commodity from entering the production environment and thwarting potential customer product downtime due to hardware incompatibility.• Consistently initiates and provides SME feedback from a DC perspective to upstream support teams concerning issues and challenges regarding functional equivalents and how they are affecting end user Logistics and Site Services teams.

• Responsible for the creation of accurate Bill of Material build out as outlined by SKU Engineering documentation and supplier feedback.• Created and maintained part number relationships across multiple tools to facilitate downstream consumption and logical representation.• Instrumental in solving end user receiving and break/fix data discrepancies translating into downstream issue mitigation improvement and communication.• Integral in developing relationships within 5 different suppliers, resulting in improved business continuity and faster communication amongst our teams.• Leveraged for AX data cleanups which enabled steady and accurate information to flow into new tooling and automation processes.

• Responsible for the creation of accurate Bill of Material build out as outlined by SKU Engineering documentation and supplier feedback.• Created and maintained part number relationships across multiple tools to facilitate downstream consumption and logical representation.• Instrumental in solving end user receiving and break/fix data discrepancies translating into downstream issue mitigation improvement and communication.• Integral in developing relationships within 5 different suppliers, resulting in improved business continuity and faster communication amongst our teams.• Leveraged for AX data cleanups which enabled steady and accurate information to flow into new tooling and automation processes.

• Effectively prioritized daily assignment of tasks and tickets, while leading and providing direction set by Microsoft Data Center Management.• Accountable for overall performance of Logistics team while ensuring customer established SLA terms are met and maintained.• Tracked and maintained detail-oriented shipping reports for assets received and delivered to the data center.• Oversaw RMA warranty procedures while ensuring failed hardware devices are accurately processed.• Recorded, managed, and maintained an accurate physical hardware inventory utilizing ticketing systems and precise cycle counting procedures, resulting in weekly 100% cycle counts.• Responsible for the end to end physical and logical deployment of Microsoft datacenter devices.• Ensured processes and procedures were followed, and that trust and integrity is maintained per Microsoft Global Foundation Services policy.

• Successfully managed a Platoon of over 35 soldiers as an E5 for a Support Company• Accountable for over 1 million dollars’ worth of sensitive equipment• Maintained accurate Immunization records for the Battalion• Tasked with ensuring the entire Battalion was CLS certified before upcoming deployments • Supervised the Battalion Aid Station while deployed to Iraq• Master Fitness Trainer for the Battalion