• Assisted Vice President of Inflight with administration of divisional staff, cabin operations and labor relations. • Responsible for oversight of all divisional regulatory processes and compliance, FAA Safety Management System.• Responsible for correspondence with government agencies in regards to cabin safety, security and operations.• Responsible for development and approvals of all divisional policies, procedures, manuals, publications and training.• Responsible for the oversight of all flight attendant classroom and computer-based training programs, including new-hire, annual recurrent, requalification, transition, fleet/equipment change, customer experience and service soft-skill training.• Coordinated all divisional certification activities to induct new aircraft fleet types to FAA Operating Certificate, including manuals, training, FAA approvals and demonstrations (i.e. evacuation demonstration, proving runs, tabletop exercises).• Responsible for divisional oversight of all internal and external safety audits and quality assurance programs.• Responsible for divisional compliance with International Air Transport Association audit standards and compliance.• Responsible for development and approvals of instructor and proficiency evaluator training and qualification programs.• Responsible for maintaining approval and currency of all training facilities, cabin trainers and equipment.• Chairperson on multiple internal and external safety committees, task forces and emergency response teams.• Assist executive leadership with analyzing growth and staffing needs through strategic planning and budgeting.

• Responsible for integration of all Inflight regulatory programs, manuals and training of ExpressJet Airlines with Atlantic Southeast Airlines following corporate acquisition and merger by SkyWest Holdings, Inc. (Nov. 2011).• Managed and coordinated all divisional integration activity leading to a single carrier FAA Operating Certificate, including manuals, FAA-approved training programs, and all regulatory requirements and FAA evacuation demonstrations.

• Assisted Sr. Director of Inflight Services with administration of divisional staff, cabin operations and labor relations. • Responsible for oversight of divisional manager, supervisors and approximately 1200 flight attendants.• Responsible for all divisional publications and regulatory compliance (e.g. DOT, FAA, TSA, CBP, OSHA, EPA).• Responsible for coordination with interfacing departments on policy, procedure and training development.

• Managed development and implementation of reservation, ticketing and departure control system, customer sales website and multi-functional airport kiosks for ExpressJet Airlines branded service (new airline startup 2007-2008).• Coordinated sales and reservation system integration with Global Distribution Systems and credit processing services.

• Assisted Sr. Director of Inflight Services with administration of divisional staff and cabin operations.• Managed revision process and distribution of Inflight manuals, employee correspondence and publications.• Managed transition of operating standards to comply with FAA Air Transportation Oversight System requirements.• Managed development and oversight of Inflight information database and other affiliated electronic data systems.

• Developed and managed all flight attendant training materials including curriculum and proficiency standards.• Supervised and supported team of 25 full-time instructors and proficiency line check evaluators.• Lead auditor for Internal Evaluation Safety and Quality Assurance Programs.• Corporate basic life support and first aid instructor (American Heart Association).

• Managed one divisional supervisor and approximately 150 flight attendants; responsible for recruitment and retention.• Trended performance statistics for cabin operations and on-time reliability to determine and correct deficiencies.• Assisted with administration of departmental budget and participated in operating cost reduction initiatives.

• Managed approximately 100 flight attendants, including attendance reliability and performance.• Conducted proficiency evaluations and coaching to ensure compliance with regulation and policy.