Joe Sem Email & Phone Number

Jacksonville, Florida

• Provide systems and application support on Windows Server 2012/2016 Operating Systems• Install, deploy and configure web applications in IIS Platforms for Production and lower-level environments• Support and troubleshoot Production incidents and monitor PRTG alerts for websites and applications• Support LANDesk/Service tickets, on-call support and scheduled change controls for Production application code/configuration releases, and and firewall change submissions• Support and maintain documentation for deployment process and inventory of web/application servers• Support with install, renew, and deploy SSL certificates using Venafi Trust Protection Platform• Configure and support virtual servers, pools, profiles and SSL certificates on Internal and External F5 LTMs• Create and update DNS A/CNAME records if required. Assist Active Directory support with domain service account password resets and user lockouts• Support Splunk Project in 2016-17 to deploy and configure Splunk agents to over 2000+ Window Servers. Assist as Splunk Admin to configure users, groups, and indexes for application logging• Support Annual Disaster Recovery exercises for Window applications. Review and update ARP documentations to meet compliancy and audits• Support and remediate SSL-TLS-Cipher findings or any vulnerabilities from Nexpose scan reports for Window servers

Jacksonville, Florida Area

Provide distributive systems and application support for multiple enterprise-level application suites. Lead and train team members by providing technical documentation on implementation procedures to perform job roles and tasks of various applications supported. Install, configure, and manage web applications in IIS Manager 6.0/7.5 platforms. Experience with ASP.NET and Apache/Tomcat applications.Provide technical support on inbound/outbound file transmissions over various protocols such as FTP, SFTP and SSH. Troubleshoot software and hardware issues/failures and utilize ServiceDesk ticket tracking system to submit and update change managements. Experience with deploy and support of physical/virtual systems on Windows Server 2003/2008R2/2012 systems and server load-balanced environments. Support infrastructure tech refresh projects of system migration to 2008R2 and 2012 servers. Knowledgeable and experience with IBM Urban Code Deployment on automation of code and configuration deployments. Coordinate and apply monthly Microsoft security critical updates to application servers utilizing SCCM 2007/2012. Install and configure system tools and monitoring applications such as SystemEDGE and Symantec. Plan and support annual BKFS disaster recovery plan to ensure web systems and applications are restored and met recovery time objective of 24 hours. Manage and maintain application server inventory including releases/decommissions and documentation procedures of application and systems support.

Jacksonville, Florida Area

Provide technical support to end users with desktop builds and rollouts. Manage a local server to support document capture services team and imaging services. Responsible for data transfer from internal and external clients included hard drive encryption, backing up client data and generating transferable media for client shipments. Monitor numerous batch processing on various servers and PC’s with multiple virtual environments installed. Perform escalations to level 2 and 3 support teams in support of LPS batch production environment. Knowledgeable of Microsoft end user applications and administer security permissions in Active Directory. Perform helpdesk support for end users, desktop imaging, vpn-laptop setups, remote access, unlock and reset passwords, and administration of Active Directory. Administer and support new telephone accounts for end users utilizing Avaya configuration management software. Maintain and manage the computer inventory for all end-users located in Jacksonville.

Jacksonville, Florida Area

Authorized Dealer for T-Mobile, Boost Mobile, Virgin Mobile, Platinum-Tel Wireless, and other major prepaid cellular companies. Supervise, operate, and train cellular phone sales, activations, and customer services to employees. Maintain and control orders for cellular phones, accessories, videos, and inventory. Troubleshoot, repair, upgrade, and activate cellular phones.

Jacksonville, Florida Area

Provide helpdesk support on network printers and facsimiles for Blue Cross and Blue Shield headquarter offices in Florida. Certified service technician for Lexmark and HP printers. Handle equipment inventory of office products and parts.

Jacksonville, Florida Area

Certified copier/service technician for Xerox Digital Network all-in-one copier family classes. Provide copier services and support for downtown Jacksonville area. Manage equipment inventory and routing of support calls from customers.