Oversee and ultimately responsible for payroll, performance, safety, financials, warehouse, employee engagement, training, development, fleet, facilities, hiring, record keeping, audits, change management, cross department collaboration, purchasing, analyzing data, creating new processes and procedures and environmental compliance. Achievements include:The implementation of new warehouse processes and procedures that reduced loss and improved efficiency Positive gains in… Show more Oversee and ultimately responsible for payroll, performance, safety, financials, warehouse, employee engagement, training, development, fleet, facilities, hiring, record keeping, audits, change management, cross department collaboration, purchasing, analyzing data, creating new processes and procedures and environmental compliance. Achievements include:The implementation of new warehouse processes and procedures that reduced loss and improved efficiency Positive gains in financial performance vs the O&O rate card and site historyTeam and individual development leading to the promotions of several individuals within the companyMeeting and exceeding of company goalsLeading my team successfully through the acquisition of DIRECTV Show less

Oversee payroll, performance, safety, financials, warehouse, employee engagement, training, development, fleet, facilities, hiring, record keeping, audits, change management, cross department collaboration and purchasing.

Driving performance metrics with successKeeping employees engaged and motivated by using CLESupervising the completion and success of Case Management, VIP and OOP work ordersUsing, teaching and living the C.O.D.EFacilitate huddles while keeping them dynamic and freshComplete monthly COV, safety and ladder inspectionsManage technician inventory count Complete weekly Field Process ConfirmationsMonitor and control overtime for hourly employees, while managing… Show more Driving performance metrics with successKeeping employees engaged and motivated by using CLESupervising the completion and success of Case Management, VIP and OOP work ordersUsing, teaching and living the C.O.D.EFacilitate huddles while keeping them dynamic and freshComplete monthly COV, safety and ladder inspectionsManage technician inventory count Complete weekly Field Process ConfirmationsMonitor and control overtime for hourly employees, while managing productivity Supervisor Achievements: Led my team to “Team of the Year” 3 years runningAchieved #1 in the 5 Week Regional CSAT rankings and was able to maintain that position Developed my motivated technicians into supervisor candidatesAchieved $0 loss on inventory shrinkage Given stretch roles and projects including:Worked with engineers to BETA test the AIM Was the 1st MDU Supervisor in Rancho Dominguez helping train technicians and other SupervisorsInvolved with the site AT&T audit working with the AT&T executive in charge of auditing the Rancho Dominguez siteI was involved with a Design Thinking group project helping develop better ways to serve our customers Show less

Completing assigned work orders and completing necessary paperworkCompleting Case Management work orders using first time resolution practicesAssist Field Supervisors with their teamsComplete VIP work orders

DIRECTV and DISH Network installer