Joe Shaw Email & Phone Number

Leeds, Leeds, United Kingdom

Key Responsibilities:Customer Journey Design: Lead the creation and continuous improvement of end-to-end customer journey maps. Identify customer pain points and opportunities to enhance the customer experience across all touchpoints.Power Platform Business Design: Utilise Microsoft Power Platform to design innovative business solutions. Drive the.

Skipton, England, United Kingdom

Supporting the development of Skiptons digital servicing channels across all distribution functions to ensure Skipton operate in the most productive and efficient manner, retain the human touch where it adds value and support commercial return.

Skipton, North Yorkshire, United Kingdom

Skipton, North Yorkshire, United Kingdom

Key Accountabilities:Carry out ongoing coaching and monitoring on a 1-2-1 basis to ensure team members are fully aware of expectations and standards with regards to providing positive customer outcomes. Ensure sufficient calls are observed to create a framework of continuous improvement for individuals and teams and to promote ongoing development.Efficient.

Skipton, North Yorkshire, United Kingdom

Key Accountabilities:Carry out ongoing coaching and monitoring on a 1-2-1 basis to ensure team members are fully aware of expectations and standards with regards to providing positive customer outcomes. Ensure sufficient calls are observed to create a framework of continuous improvement for individuals and teams and to promote ongoing development.Efficient.

Skipton, North Yorkshire, United Kingdom

Key Accountabilities:Answer incoming customer calls within defined departmental service levels achieving minimum call quality monitoring standards as defined by levels. Ensure knowledge is sufficient to answer queries regarding the Society’s savings, mortgage and protection products and procedures. Open new retail accounts over the phoneIdentify and.

Skipton, North Yorkshire, United Kingdom

Key Accountabilities:Answer incoming customer calls within defined departmental service levels achieving minimum call quality monitoring standards as defined by levels.Open new retail accounts over the phoneIdentify and qualify referrals for financial services where appropriateSupport the branch network via the branch helpdesk. Provide customers with.