Joe Siddall Email and Phone Number

NVQ Level 2 Lightning Conductor Engineer. After gaining extensive experience in installations, I am now currently testing, inspecting and repairing existing systems nationwide but primarily across the southwest region.

BEST Ltd. is part of PTSG, a UK market leader that specialises in access and safety, electrical services, specialist building access and fire solutions nationwide. Though hard work and dedication I was able to successfully complete my NVQ Level 2 to become a Qualified Lightning Conductor Engineer after less than a year with the company. As a BEST engineer, I expertly installed, tested and upgraded lightning protection systems nationwide, individually and as part of a team of dedicated engineers. I was able to gain valuable experience and qualifications in Working at Height, Asbestos Awareness, Emergency First Aid, Cable Avoidance Tools (CAT 4).

Viridor are a progressive, 21st century waste management provider with a mission to transform the waste industry. They deliver some of the most advanced recycling and energy recovery facilities and social infrastructure, enabling a pioneering resource management service with an aim to recycle and recover every kilogram of what society throws away and requires them to safely manage. At Viridor's Trafford Park Depot, I delivered an exceptional standard of expert customer service for Viridor’s diverse clientele, B2C and B2B. Working alongside Viridor’s territory sales team, we constantly converted new leads spanning all areas of the business and up-sold/retained existing customers to grow their ever expanding client base. I was also involved in the training of team members, to develop skills and change a negative “can’t” attitude to a more positive, cost-focused “can-do” attitude.

Big Red Group are a multi-faceted, multi-site group that spans every aspect of ecommerce. They are a multi-website retailer, an experienced vendor in global marketplaces and are a provider of ecommerce and logistics solutions to other online retailers. Co-ordinating and training BRG's multinational, multilingual customer experience team, we expertly tackledin/outbound communication (B2C and B2B), customer services and fulfillment/ operation functions and also implemented a new API driven communication software; coupled with measuring contacts/orders, this resulted in major efficiency improvements and business SLA scores jumping from 85% to 99% over a 6-month timescale - the highest SLA scores in the history of the business. I was also heavily involved in the rewarding process of delivering the company’s brand new 3rd party logistics proposition operating as Platform Retail. I designed and implemented Platform Retail's client on-boarding process, achieving a 15% conversion rate in the first 3 months following the website launch.