Developing an emotional wellness software application for students in the K-12 education system to build and strengthen their resiliency skills.

Develop, implement, design and set-up computer programs, applications, systems, databases and forms.Maintain, support and trouble-shoot key software systems.Maintain, trouble-shoot, and secure computer equipment and printers.Monitor and maintain security system and assign security keys.Assign applicable resources to staff (email, long distance code, computer log-on, etc.).Maintain configuration of all clinic-wide operating systems.Anticipate and troubleshoot problems and system failures with all networks and web services.Coordinate and monitor IS technical systems and repairs.These functions are not all inclusive.

In this position I am responsible for providing strategic leadership for the company by establishing long-range goals, strategies, plans, and policies. -Plan, develop, organize, implement, direct and evaluate the organization's function and performance. -Participate in the development of the company's plans and programs. -Evaluate and advise on the impact of long range planning, introduction of new programs/strategies and regulatory action. I've developed this company from the ground up recently and am very excited to bring my vision to the world through the internet. Establishing the company, building the website and getting it all up and running efficiently and effectively. Please visit www.souladviser.com to check out the website. I'm in the works of completing a 2nd website under www.freeconfessional.com as a subsidiary of Soul Adviser, LLC.

Responsibilities- Execute full lifecycle software development- Write well designed, testable, efficient code- Produce specifications and determine operational feasibility- Integrate software components into a fully functional software system- Develop software verification plans and quality assurance procedures- Document and maintain software functionality- Tailor and deploy software tools, processes and metrics- Serve as a subject matter expert- Comply with project plans and industry standards

• Perform standard break-fix triage for hardware and software on end user systems. • Desk-side software support utilizing Windows Operating Systems. • Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting and monitoring desktop operations.• Perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

In this position I have learned the duties of the Document Processing and Mail Services areas; provided coverage in both areas daily or weekly as needed. In Document Processing - prepare, scan and index incoming mail and archived documents in an organized manner to successfully retain quality documents for current viewing and later retrieval. In the Mail Services area - process incoming and outgoing mail; exchange interoffice using a route with assigned times throughout the day; accept/process incoming and outgoing express carrier packages and shipments; offsite stops (secondary location-local post office/ bank) ; coordinate shredding for the company and secondary location weekly and monitoring as needed. All these tasks must be completed in a timely manner.

At TSI, as the Director of Technical Support and the only IT personnel there, I am responsible for everything computer related that goes on with this agency. I setup computers, I troubleshoot computers, I fix computers and I train new staff on computers when needed. I also am the project manager for our agency going more green and becoming a "paperless" office. I have setup all individual accounts on the workstation server and maintain everyone's access to the server and WAN/LAN connections. I also write up and submit policy and procedural changes as needed. Another responsibility that I hold is ensuring that our agency's satellite offices are running concurrent with the headquarters and that all processes are running smoothly. Providing training, support, policy and VPN access for satellite office. The workstation server, router, network racks, all software and computer systems numbering in the 40's as well as connectivity to email via staff phones encompass my responsibilities. I also had to evaluate the accuracy of our websites and communicate the effectiveness of the web layout to the president.

My job responsibilities include participating in individual, family, and crisis interventions in order to teach children and their families life skills. These life skills include communication skills, interpersonal relationship skills, problem-solving, anger management and social skills.I utilize a myriad of teaching techniques specific to each client and their family in order to have the greatest impact. The majority of my interactions are done in the least restrictive environment possible.

-Responsible for interfacing with either internal or external customers on related issues that impact the assigned department or company.-Responsible for providing customers with resolutions based on established processes and procedures and/or company policies.-Suggest up-selling opportunities to enhance overall customer solutions. Generate quality sales leads through effective prospecting for optimal closure rates with transferred calls. -Applies technical knowledge and skill to resolve customer hardware and software problems. -Supports the assigned department by providing research, data reports or acts as an assistant to other professionals within the assigned department.

I supervised clients ages 5 to 18 in a structured residential or day treatment program. Also I assure a safe learning environment for clients to respond positively toward treatment goals. Counselors must maintain a level of high morals and represent self as a role model for clients.- Understand Continuous Quality Improvement by carrying out all duties and responsibilities to ensure quality care and compliance with current standards and procedures- Maintain confidentiality of all personnel and client information in accordance with HIPAA and is aware of own security rights- Recognize the rights of clients as defined in the Client Bill of Rights

The position of Analyst requires that I have a clear understanding of business principles and apply those to the department. I was required to provide in-depth reports, summaries, project management skills, be customer focused towards internal and external customers and help the department meet its goals and objectives. In addition, I am well versed in my assigned department from a market perspective as well as an internal perspective. Also I work either as an independent contributor, a team member within my given department or as a member of a cross-functional team. I have excellent analytical capabilities.

Responsible for dispatching a request to one of our vendors in order to have a technician out to their house to install a replacement part. I take calls, emails and faxes as a means from the internal Gateway employees to contact the department to setup a request for that technician. I was also responsible for maintaining a current list of potential service providers, and for keeping this department's website up to date. Also, I have planned, tracked and completed several projects for my department.

Responsible for ensuring each computer was built correctly in our Manufacturing facility. I had to inspect every computer for blemishes and ensure that all the screws were in it and everything was seated correctly and compare it to the work order, so that way the customer had everything they ordered in their system. I also had to boot the systems up and check for all appropriate loaded software and also load software onto the systems. I had to check for the correct settings for each operating system also.- Responsible for setting up and operating a variety of automatic or semi-automatic machines used in the production process.- Works from process sheets or written/verbal instructions given by the supervisor to perform production tasks.- Checks and inspects operation against predetermined tolerances.- Assembles products from pre-determined criteria.- May be responsible for the physical or administrative tasks involved in the shipping, receiving, storing and distribution of materials, parts, supplies and equipment.- May unpack and check goods against purchase orders or invoices, maintains records of received goods, rejects unsatisfactory items when necessary.

Accountable for assembling every aspect of a computer. I also had to compare the work order to the parts that I had received through our parts suppliers and make sure they were the correct ones and install them. Making sure the system was built correctly and that all parts were installed and I also had to have the system up to the rigorous quality expectations.