Joe Slack

Joe Slack Email and Phone Number

Sr. Engineer @ Lumen Technologies
Littleton, CO, US
Joe Slack's Location
Littleton, Colorado, United States, United States
Joe Slack's Contact Details
About Joe Slack

A quick learner who believes in hard work, enthusiasm and diplomacy. A team player with the ability to handle multi-task assignments, work independently and with a high level of energy. Adaptable to new and difficult challenges, self-starter and highly motivated. Excellent communication and organizational skills, able to make independent decisions. Strong desire to learn and succeed in the ever changing field of technology!

Joe Slack's Current Company Details
Lumen Technologies

Lumen Technologies

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Sr. Engineer
Littleton, CO, US
Website:
lumen.com
Joe Slack Work Experience Details
  • Lumen Technologies
    Sr. Engineer
    Lumen Technologies
    Littleton, Co, Us
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  • Lumen Technologies
    Sr. Engineer
    Lumen Technologies Sep 2006 - Present
    Monroe, Louisiana , Us
    Internal DNS, DHCP, NTP, IP Management
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  • Lumen Technologies
    Senior Voip Engineer
    Lumen Technologies Jan 2015 - Jul 2016
    Monroe, Louisiana , Us
    Design, document, and implement VoIP labs based on a production environment to assist with technical troubleshooting on network issues and be used as a learning platform for other Tier I and II technicians. Also provide technical support to the teams with complex network and voice issues.Labs I designed are built based on actual customer equipment provided to customer sites and interfaces with Sonus, Broadsoft, and Sylantro VoIP Platforms. Custom local PBX integrations include Digium Asterisk, CUBE configured Cisco routers with CME or CUCM with UC appliance on a VM. Created F5 BIG-IP load balancing VM instances to replicate distribution scenarios for phone provisioning resources.Created virtual MPLS backone with iBGP w/vRF(mBGP) on CRS1000v and IOS-XR routers connecting to endpoints on real Juniper EX3200 switches to test configurations and various QoS implementations and run iPerf and ostinato tests between the sites.Provide technical documentation and classroom based training to other technicians and engineers across multiple departments. Also created CBT recordings in Camtasia Studio for self-study options.Created custom web-based tools using HTML/CSS and PHP for automation and data collection to help techs be more efficient with day to day tasks and troubleshooting. Created custom web apps in PHP including calendar with MySQL integration to schedule "lab times", Attendance tracker and inventory tracker. Maintain IP addresses and DNS for the lab environment.Tested and provided proof of concept assessments of new technologies provided by vendors.Designed a training lab environment specific for vendor certification from Juniper and Cisco. Integrated the real physical labs with virtual instances of VMware ESXi, GNS3, and VIRL
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  • Lumen Technologies
    Network Engineer
    Lumen Technologies Nov 2011 - Aug 2013
    Monroe, Louisiana , Us
    Kiosk design, support, and maintenance for retail stores including DSL and digital signage support (CDN Network)Telephony and Telepresence support and implementation.UCCE and Qchats implementation and supportWireless implementation and maintenance for new controller based architectureDesign and maintain LAN configurations to support all voice, video, and data application requirements; including adds/moves/changes for new employees.Built CCNA/CCNP Lab and created online training videos covering network technologies to help peers by having additional training resources available.Fulfill work orders and repair trouble tickets on a daily basisSupport various projects to support the internal teams: Gigamon to support IGW monitoring with Netwitness, NROC video deployment, CVO testing, TechMahindra IPSEC and GRE tunnel circuits, Telemetry modem pool support, and more.
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  • Lumen Technologies
    It Network Engineer
    Lumen Technologies Nov 2011 - Apr 2012
    Monroe, Louisiana , Us
    Maintained Cisco Nexus infrastructure in the DataCenterImplemented, and maintained Cisco/Tandberg VCS, VCSe, MCS, TMS, Movi, Video Conference solution (formally Codian)Implemented new features and repaired existing architecture with the Cisco Communications Manager suite for voice and telepresense video. Worked monthly maintenance windows (12am to 6am) once per month to perform major changes or upgrades that would be intrusive to the clients during business hours.Created custom websites to interact with exisiting systems to make operations more efficient.Maintain and repair the entire Denver DataCenter featuring hardware from Cisco, Juniper, Foundry, Concentry, and PaloAlto.Enjoyed working with the latest VoIP and Video Technologies and working with vendors to indentify bugs and various quirks that new products sometimes show when deployed in large production environments that doesn’t always happen in the ‘lab’.
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  • Lumen Technologies
    Lead Voip Tier Ii Technician
    Lumen Technologies Dec 2007 - Nov 2010
    Monroe, Louisiana , Us
    Switch translations and understanding of 1+, 8XX, International, Operator Services, AIN, ISUP and VoIP. Utilized SS7 messaging for trouble shooting SS7 network; SCP, STP, Geoprobe for SS7 trunks such as EANT and FGD trunks between IXC and CLEC/LEC DAL’s, EANT’s, IMT’s, ISDN, and DIA testing and translationsTier 2 support for VoIP products on the Sylantro platform interfacing with Sonus 6.0 for switch translations. Provide support for Cisco 1720 and CAC Adit 600 PBX devices. Troubleshoot QoS issues including latency, jitter, echo, static, PDD, hi/lo volume, one way audio (SIP, MGCP, H323, SCCP) and on traditional TDM network.Provided customer service on inbound calls for large business while working trouble tickets. Also contacted customers I was working with and meet their callback expectations.Transport T1 testing, digit monitoring from CFA, rip and rebuilt cross connects, Echo Cancellers (Optical, Ditech, and Quad), trunk signaling.Designed and administrated the CSC and WNR intranet website. Built custom ASP/PHP web applications for department needs to enhance productivity and consistency.
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  • Lumen Technologies
    Sr. Network Operations Technician / Voip Tier Ii Technician
    Lumen Technologies Apr 2005 - Jan 2007
    Monroe, Louisiana , Us
    Switch translations and understanding of 1+, 8XX, International, Operator Services, AIN, ISUP and VoIP. Utilized SS7 messaging for trouble shooting SS7 network; SCP, STP, Geoprobe for SS7 trunks such as EANT and FGD trunks between IXC and CLEC/LEC DAL’s, EANT’s, IMT’s, ISDN, and DIA testing and translationsTier 2 support for VoIP products on the Sylantro platform interfacing with Sonus 6.0 for switch translations. Provide support for Cisco 1720 and CAC Adit 600 PBX devices. Troubleshoot QoS issues including latency, jitter, echo, static, PDD, hi/lo volume, one way audio (SIP, MGCP, H323, SCCP) and on traditional TDM network.Provided customer service on inbound calls for large business while working trouble tickets. Also contacted customers I was working with and meet their callback expectations.Transport T1 testing, digit monitoring from CFA, rip and rebuilt cross connects, Echo Cancellers (Optical, Ditech, and Quad), trunk signaling.Designed and administrated the CSC and WNR intranet website. Built custom ASP/PHP web applications for department needs to enhance productivity and consistency.
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  • Viasat
    Tier 4 Network Engineer
    Viasat Aug 2013 - Jan 2015
    Carlsbad, Ca, Us
    Design, document, implement, and maintain network technologies in data centers and gateways in all US territories and Canada. Technologies I work on include Juniper EX switches, MX routers, SRX firewalls, Foundry, Cisco SCE8000, Cisco 1900 and 2900 routers for term servers and IPLSA G.729 simulation between gateways and datacenters, A10 AX3200, Gigamon TA1/H2, WiMaX ASN, DOCSIS, Radisys, Bluecoat, OSPF, BGP, IPT (proprietary), proprietary AcceleNET software on HP7000 chassis in a VM environment (RHL and Windows), APC and Eaton PDU’s as well as doing physical installation of hardware and cabling of fiber and copper connections.Tested, evaluated, and documented trail hardware and services for proof of concept testing.Provided training, documentation, and escalation support for our Network Operations Center technicians.Troubleshoot complex network problem and collect packet captures and wireshark analysis if needed.Worked on optimization and maintenances for the Mobility infrastructure which services high-speed satellite internet for JetBlue and United Airlines passengers.Proactively managed DHCP scope and resource allocations across all new and legacy networks.Worked with internal teams to collaborate knowledge sharing among novice and experienced groups to collectively work better as a team as well as have fun learning new and changing technologies as a team.
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  • Xo Communications Lone Tree, Co/Slc, Ut
    National Repair Technician
    Xo Communications Lone Tree, Co/Slc, Ut Aug 2001 - Jan 2005
    Customer Translations for Nortel DMS 500, Sonus, & Lucent 5E SwitchesSwitch Translations – Trunks (PRI, BRI, PX), Centrex, Lines using SERVORD (UNIX base language)Troubleshoot Trunk groups, Lines, features, LIDB, voice mail mailboxes using Pulsepoint (Voice Mail Platform), T1 and DS0 serviceTitan 5500, 532L / Alcatel 1630, 1631 – Soft cross connect to maximize network resources.Configure/correct DSL and HICAP routers. Also worked with Vina channel banks and Adtran 600 series channel banks.Provide support and translations for GR303 concentration devices; CAC Navagator and Adtran 4303Provide quality inbound and outbound customer service while efficiently working tickets and escalations at the same time.Knowledge of customer prem equipment including NIU, CSU/DSU, PBX, extended demarcs, muxes and routers Maintain updates and knowledge of LERG, 26 codes, routing and homing DSL troubleshooting; Packet loss, latency, DSLAM and SDSL Router translations, LAN/VLAN/WAN troubleshooting and config. VoIP translations and repair on Broadsoft platform.

Joe Slack Skills

Qos Isdn Cisco Technologies Telephony Voip Juniper Cisco Call Manager Bgp Tdm Cisco Routers Ospf Cisco Nexus Juniper Technologies Dsl Ss7 Lan Wan Firewalls Cisco Ios Cisco Ucs Cisco Voip Cisco Telepresence Collaborative Problem Solving Asterisk 6500 Series 2800 Series Call Manager Express Junos Sonus Nortel Dms Cisco Certified Adtran Alcatel Vmware Esx Ucce Ss7 Protocol Codian Cisco Wireless Gigamon Html Linux Sylantro Php Unity Connection Broadsoft Broadworks Nx Os Ios Xr Alcatel Sr Os Mysql Quality Of Service

Joe Slack Education Details

  • Salt Lake Community College
    Salt Lake Community College
    Computer Science

Frequently Asked Questions about Joe Slack

What company does Joe Slack work for?

Joe Slack works for Lumen Technologies

What is Joe Slack's role at the current company?

Joe Slack's current role is Sr. Engineer.

What is Joe Slack's email address?

Joe Slack's email address is jo****@****ink.com

What is Joe Slack's direct phone number?

Joe Slack's direct phone number is +125385*****

What schools did Joe Slack attend?

Joe Slack attended Salt Lake Community College.

What are some of Joe Slack's interests?

Joe Slack has interest in Networking, Children, Computers, Fishing (Catch And Release), Civil Rights And Social Action, Environment, Education, Scuba Diving, Poverty Alleviation, Science And Technology.

What skills is Joe Slack known for?

Joe Slack has skills like Qos, Isdn, Cisco Technologies, Telephony, Voip, Juniper, Cisco Call Manager, Bgp, Tdm, Cisco Routers, Ospf, Cisco Nexus.

Who are Joe Slack's colleagues?

Joe Slack's colleagues are Sushmitha Km, Tiago Chaves, Sachin Gurematti, Donna Simmers, Jon C., Daniel Steele, Tim Wise.

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