Joe Smith Email & Phone Number

Primary operations support for 11,000+ users in an Exchange 2013 / O365 Hybrid Environment in a 2-person teamSupport 75%+ of the daily Exchange requests, including creation and modification of all resources, tracking mail, implementing blocks and whitelists, and general troubleshootingRun all security purge activities for confidential/classified email sent through Exchange systemWrite Windows PowerShell / Exchange Shell scripts for automation of common tasks, as well as to retrieve requested dataHeavy usage of Cisco ESA edge devices for mail tracking, mail security, and mail flow controlMaintain extensive list knowledge articles for Exchange and coordinate with other business units on their usagePrimary subject matter expert for MoveIT transfer service (SFTP)Primary subject matter expert for Unitysync GALsync softwarePerform migration projects for my supported software, including managing the project from start to finish, and coordinating activities with other required parties

• Design, implement, and install the server and network infrastructure for several small to medium-large companies• Maintain documentation for each company• Perform break fix for server and network issues• Play the project manager role for large projects from inception to completion for data center migrations, network infrastructure changes, domain migrations, virtualization projects and others• Great deal of work in hyper-v virtualization• Networking equipment mostly Fortigate and Cisco• Primary engineer for Microsoft Exchange

Chandler, Az

As network administrator of the Arizona office, duties include servicing any IT request of any user in addition to the following• About 20 servers, including a staging and development environment spread through two offices and a data center. • Manage the Cisco routers, Cisco firewalls , wireless environments• Administer Microsoft CRM • Administer Microsoft Exchange• About 100 workstations in two different environments, connected via a dedicated p2p connection• Recommend and purchase all of the necessary equipment for the company• Administer the Blackberry Enterprise Server• Maintain integrations via Scribe through about 6 different systems• Handle the planning, preparing and sending of mass marketing materials through Exacttarget• Coordinate (or perform) hardware replacement, or warranty repair on all equipment• Setup and maintain the backups for the entire company through Microsoft DPM• Heavily involved in the upgrade from Exchange 2003 to Exchange 2007 (• Planned, recommended and replaced the managed anti-virus system• Heavily involved in a full phone system transition from Toshiba to Avaya