Lead a talented team, providing support and engineering services with a focus on virtual desktops, application delivery, and endpoint management. Manage an enterprise private-cloud that is scalable and dynamic enough to meet ever-changing customer requirements.Excellence in service quality and customer experience is paramount. My goal is to build reliability into our solutions and develop teams that are customer-focused in every interaction.

Implement solutions designed for a specific organizational need; building partnerships as a trusted technical advisor and subject matter expert.In my role as Senior Technical Consultant, it was my responsibility to simultaneously manage many aspects of the design and implementation of hardware and software solutions for multiple customer engagements running in parallel. Each of these solutions needed to be completed while adhering to strict customer environmental, budgetary, and organizational considerations. Success in this regard was dependent on my ability to build partnerships with customers, as well as work with internal teams to progress and track the completion of deliverables.My main objective in this role had been to assist clients in meeting organizational goals by leveraging new or existing infrastructure to support highly-available operations; participating in comprehensive evaluations of current system configurations often distributed across regional, national, and global spans. I had become a functional and dependable member of a high-performing team that often worked with tight deadlines and adjusted to rapidly shifting objectives and expectations.Business Continuity and Disaster RecoveryCloud Computing / Unified ComputingCapacity Planning and OptimizationAutomation and OrchestrationData Management ServicesVirtualization

Perform first and second-level operational duties while positioned as an escalation point for resolving end-user support requests. Manage IT infrastructure related issues and projects for regional offices, implementing solutions designed for high availability. Lead a team of technicians providing technical support for large-scale corporate events and remote office users.