Joe Tarrence Email & Phone Number

Norwalk, Ct, Us

Norwalk, Ct, Us

Operation Manager Sept 2016 - CurrentResponsible for 150+ Operations Team Members, operations area, business process and decision making to produce the Terex Advance Mixer Trucks in the timeliest manner possible. • Responsible for the day to day safety of the operations team members, helping our team reach our goal of Zero Harm. • Supporting the Safety Roadmaps by building a team of Roadmap Champions and providing them the time they need to focus on their individual roadmaps.• Integral part of the team determining the Financial Performance of TAM through forecasting and S&OP planning and deliverable targets• Repeatedly met or exceeded production targets while reducing on-line WIP by 20%, improving profitability. • Commercial experience while working within this role to maintain profitability.• Driving growth through Mini-Mixer build with zero additional headcount or floor space.• Escalation point for warranty related service issue resolution. • In process of redeploying service team from Advance Mixer to improve customer satisfaction & provide after sales support

Norwalk, Ct, Us

Manage a group of eleven Field Service Team Members located in the United States. Australia and Columbia to support Compact and Heavy Equipment Customers in the Americas and Australia• Responsible for the day to day activities and scheduling for the team. • Customer interface for service requirements, verification of service quality obtained by dealer. • Interface with the Warranty team to ensure timely throughput of warranty claims• Approve Goodwill, and Technical policy application for Customer Satisfaction • Service Team Safety Champion, required to reach and maintain the goals specified by corporate Human Resources.• Develop a Field Service Guide to provide operating guidelines for the team members.

Norwalk, Ct, Us

Manage levels of construction machinery and attachments inventory for the Construction Equipment Distribution for North America. Minimized the on hand attachment inventory while reducing the lead time for products. Served as product knowledge base for the domestic and international sales force.• Responsible for the purchase of all machines and attachments sold through the Construction Americas group. Plan future requirements for machines and attachments.• Implement lean principles, Standard Operating Procedures, and quality initiatives through lean events and change facilitation to significantly reduce rework and improve customer satisfaction from the production floor through delivery to the customer. • Maintain inventory levels to support company objectives; Implemented KANBAN requirements for all attachment supplies resulting in reduction of on-hand inventory.• Quarterly physical inventory support on location in Wilmington, NC/Charleston, SC• Instrumental in planning and completion of the relocation of the Pre Delivery Operation to Charleston, SC• Assumed responsibilities of Product Manager for Attachments for Terex Construction Products• Single point of contact for construction equipment and attachments for the Terex Sales team and customers.

Norwalk, Ct, Us

Collected process data, developed presentations, and collaborated with management on change strategy, program direction, and effective lean implementation. Supported the Research and Development team during the new product introduction of the Z-120, Z-80 and redesigned S-60 man lifts. Served as a dedicated resource for the assembly and fabrication areas. Duties included; troubleshooting, establishing root cause analysis and process documentation.• Presented multiple new product and improvement process report-outs to the company President, Vice Presidents, plant managers, supervisors and team members that increased productivity by reducing the amount of work in process & developed a more efficient plant layout; brought the mast area on-line with the KANBAN system.• Increased profitability by re-balancing our mast welding area resulting in a cycle time change from 90 minutes to 60 minutes; Re-balanced our S-60 assembly line, which increased profitability by reducing the workspace by 1/3.• Awarded ‘Team Member of the Month’ award June 2000. • Achieved 100% Attendance from 1998-2002

Irving, Texas, Us