Joe Tay Email & Phone Number

I am a dynamic and results-driven professional with over a decade of experience in the financial services industry, specializing in trade finance, digital activation, and data analytics. My journey at Standard Chartered Bank has equipped me with a comprehensive understanding of client servicing, digital transformation, and strategic project management.In my current role as Team Leader - Trade Client Service Manager, I lead a team of dedicated professionals, managing top-tier commodity clients and driving key initiatives to enhance client satisfaction and operational efficiency. My expertise in handling escalations, conducting service reviews, and performing in-depth data analysis has consistently resulted in improved trade processing and client servicing outcomes.Previously, as a Trade Digital Activation Specialist, I successfully onboarded clients onto digital platforms, provided extensive training, and collaborated with product owners to refine platform usability. My ability to derive actionable insights from data, particularly through Google Analytics, has been instrumental in influencing strategic decisions and enhancing user experiences.I am passionate about leveraging technology and data to drive business growth and improve client experiences. With certifications in Data Science, Generative AI, Product Management, and Project Management, I bring a diverse skill set that enables me to navigate and excel in the evolving digital landscape. My strong foundation in Agile methodologies and change management further supports my capability to lead cross-functional teams and manage complex projects.My commitment to continuous learning and professional development is reflected in the numerous courses and certifications I have completed, ranging from AI and machine learning to customer relationship management and emotional intelligence.I am excited about the future of digital banking and am eager to contribute to innovative projects that push the boundaries of what's possible. If you're interested in discussing potential collaborations or learning more about my experiences, feel free to connect with me.

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  Team Lead - Trade Client Service

  Standard Chartered Bank

  Dec 2022 - Present

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  Nanyang Technological University Singapore

  Computer Engineering