Award winning People Development Solutions - Learning, Performance, Talent and Succession Planning.Kallidus can help you develop talent and improve the effectiveness of your organisation. Our mission is to empower individuals and organisations to continually develop, learn effectively and improve performance. We do this by being a trusted provider of innovative and well designed solutions and expert services. Our culture and focus drives us to 'Customer Excellence'​ and it sets us apart from the rest. Our goal is to be consistently rated as 'Excellent'​ for the provision and support of learning and talent solutions.Our solutions based approach provides you with the ability to manage and deliver learning programmes and to develop the talent, skills and performance of your people. Our solutions are delivered by dedicated specialists and some of the industry's best software developers. The team also encompasses professionals who through previous experience have successfully implemented Kallidus and learning strategies within a number of leading organisations.This expertise ensures processes and systems are implemented to meet your exact needs. Kallidus specialises in the following development areas:Learning Management Systems (LMS)E-Learning content – Bespoke and Off-the-ShelfPerformance Management SystemsTalent Management SystemsSuccession Planning SystemsSchedule sales appointments for the New Business Managers through the continual development of relationships. Respond to inbound sales inquiries via telephone, email, website or social media and written word.Promote the companies products and services, selling the benefits to prospective customers.Conduct client or customer surveys to obtain information about potential customers.Support the lead generation and sales process to maximise conversion rates.

Working for the second largest building society in Britain, it was part of my daily routine to help mortgage customers with all aspects of administering their loans, or overcoming mortgage payment difficulties whilst ensuring all queries are handled effectively and efficiently. I specialised in supporting sensitive cases where customers were experiencing financial difficulty in maintaining their mortgage payments. This involved situations where customers were terminally ill, had suffered life trauma, had been in relationship breakdowns, had been incarcerated, or suffered from various addictions or mental health problems. Key achievements included: - Broke consecutive records for the number of additional hours worked in a given month. Hit 140+ extra hours multiple times before HR brought in a wellbeing rule which capped additional working time- Recognised as the "Agent To Follow" for new starters - Cited by QA team as the top performer across the division- Selected by Senior Management to set up the People Engagement initiative - Won the inaugural Golden Headset Award- First of my onboarding cohort to be promoted Day to day duties involved:·Liaising with third parties to organise effective and realistic payment plans.·Minimising arrears impact·Following techniques and procedures in line with FCA regulations and legislation.·Case Management·Maintaining an appropriate level of client, technical and systems knowledge·Handling and escalating complaints in accordance with client policy and seeking to identify practical changes to eliminate complaints

Graduated with a 2:1.

I worked here as part of an internship during the summer of 2010 in between university terms. In doing so, I reported to Tony Smurthwaite, Chief News Editor, and was responsible for a number of daily articles/features.In total I had approximately 40 articles published.