Joe Torre Email & Phone Number

Westport, Ma, Us

London, Gb

* Maintained UniVerse file system for Commercial & Federal Servers.* Adhered to company coding standards.* Troubleshoot issues with:* * MVNET 3rd party software working directly with UniVerse.* * Linux Script causing latency issues in UniVerse.* * Linux Script that was killing valid UniVerse Phantom Sessions that was hanging the system.* Participated in meetings for DR and System Overall & Migration to new system.* Facilitated in set up of UniVerse account for Federal Servers.* Attended departmental meetings with programmers & department heads.* Advised & implemented best practices for file creation, maintenance, resizing & distributed files* Composed and submitted project plan for:* * Correcting a 4T in size set of distributed file’s indices that had become corrupted.* * Analyzing and resizing files on the system at regular intervals.* Devised, Documented and implemented a plan on Distributed Files that have an annual update.* Documented procedures for day to day and month to month operations.* Developed, Tested & Implemented reporting metrics on file types, sizes, overflow, resize values, indices.* Cross referenced reporting metrics with distributed file info.* Worked with Rocket Software to troubleshoot issues with UniVerse that defied traditional troubleshooting.* Participated in War Room sessions, on call 24/7 for UniVerse issues.* Engaged with Rocket Software to set up Replication on Commercial Production Universe Server.

London, Gb

* After hours operations support for nightly, weekly and monthly processes.* Support of financial systems and systems database application development.* Troubleshooting and resolving production issues.* Preformed analysis, troubleshooting, development, design, testing, deployment* Trained daily on the custom ERP Package in UniVerse for company.* Adhered to company coding standards.* Worked with Wintergrate in developing and refining new and existing automatic processes.* Worked using Scrum and Kanban on a weekly basis and on a monthly basis directly with numerous stakeholders.

London, Gb

[ 07/2018 - 04/2019 ]* Set up weekly code review meetings* Indexed used & unused Universe Menus / processes* Wrote HP-UX & Red Hat Linux scripts handling inbound / outbound data via ftp/sftp/curl* Wrote additional scripts for backups for migration* Evaluate replacement email applications for Lotus Notes* Assist in plan of migration from HP UX to Linux with dev & test accounts in Linux* Evaluated AccuTerm emulation for legacy screens* Researched, documented system process flow & produced custom reports* Worked with Customs Border Patrol (CBP) IT staff to connect to their Data Network[ POST MIGRATION TO RED HAT LINUX 05/18/2019 ] * Wrote custom bash Linux script:* * Monitor our MQ channel connection to CBP* * Take corrective action and alert IT Staff if any issues* Contacted vendors still using legacy ftp server to migrate to new RH1 server by 12/2019* Read & assess releases from CBP regarding US Harmonized Tariff changes* Knowledge Transfer with legacy staff for evaluation of CBP updates* Facilitated change, programming and documentation standards meetings.[ PHASE ONE OF IT SOP FOR REPORTING ISSUES TO IT 09/2019 ]* Phone calls & walk-ins reduced by 99%* Repetitive issues documented* Knowledge base implemented off of SOP* Efficiency and effectiveness was boosted by 80%* Mid February 2020, company meeting showed profitability increased by 3%[ PHASE TWO OF SOP LIVE ON 02/2020 ]* Live internally to IT on 02/28/2020 - Final evaluation of HelpDesk software* Live company wide 03/27/2020[Track and Trace On Line Project for vendors]* Worked closely with Logistics supervisor, liaison to Overseas Vendor and onsite SQL programmer* Linux sftp/ftp integral to success of project* Weekly and bi-weekly progress meetings and future development* Error reduction of faulty data from vendor(s)* Forerunner for future vendors track and trace shipments on line

* Participated in weekly project status, monthly contractor and department meetings * Conformed to Quest Diagnostics Programming, Documentation and Auditing guidelines For custom UniData application for specimen processing system:* * Research, design, develop, test, implement and maintain modifications * * Research and evaluated requests issues* * Give feedback, make recommendations and devise strategies* * Support end user requests and correct issues day to day* * Work closely with fellow programmers and collaborate for:* General discussions on procedure and some day to day operations* Development for projects related by overlapping associated programs and PROC’s* Work with Business Analysts for conformity to documentation standards for auditing Regular review of:* * Federal, State and local protocols regarding HIPPA Code of conduct at Quest

Hopkinton, Ma, Us

* PICK Programmer for PrismHR (Formally FW Davison &Co, Inc) Informer reporting* Informer 4 Implementation, Administration & Customer Support specialist* Minor Javascript coding for Informer* Deployment of product updates for Informer 4* Troubleshooting errors and bugs for Informer 4* Work closely with the suburb technical support at Entrinsik - can not say enough on how helpful they are.

Boston, Massachusetts, Us

Colleague (Datatel) / Pick Programmer-analystAdministrative Systems Team~ Maintained custom code on Colleague for Computed Columns and IS type subroutines ~ Maintained documentation inline with Berklee’s standards on wiki. ~ Assisted in Setup & maintenance of Datatel WebAdvisor ~ Assisted in UNIX system upgrades. ~ Assisted in Informer installation, admin ~ Assisted in patches for Datatel Colleague. ~ Research and find solutions for long standing issues or bugs. ~ Monitor technical tickets & take appropriate action to resolve or assign ticket to a specialist. ~ Part of team that facilitated and implemented migration from R17 to R18 for Datatel Colleague ~ Ticket Trac & security classes for Datatel WebAdvisor. ~ Participated in dept meetings for projects goals, give feedback & devise strategy.PLEASE NOTE - I am not interested in a position that involves Datatel's Colleague product. Thank you.

Senior Pick ProgrammerLinux specialist~ Participated in daily dept meetings & HIGH LEVEL meetings for future D3 PICK projects and give feedback & devise strategies~ Constant review of all Federal, State and local protocols regarding Iowa and Maine Medicare ~ Wrote and maintained custom programs for data loads along GHS programming standards~ Liaison between PICK group & Linux Group for various projects

East Providence, Ri, Us

[ IN ALL US, UK & FRANCE ACCOUNTS ]* Participated HIGH LEVEL department meetings.* Implemented Disaster Recovery procedures.* Implemented SOX security on the application data base.* Set up sand-box server for all testing.* Maintained documentation.[ UNIVERSE PICK BASIC PROGRAMMER SUPPORTING CUSTOM ERP ]* Inv, Quotes, Orders, Req's.* Sales Contacts/Leads & Sales Reports.* Export of DATABASE for migrations.* Set up Print-on-demand, standard printer assignment & email reports from UniVerse.* Wrote: * * Programs & proc's for email & printer assignment methods * * Batch processing sub-system.* * Check printing process for accounts payable * * All Barcode Label Printing programs * * Print on demand process w/bar-code label printing * * Work Order & Sales Order process to work with Print On Demand process.* * Electronic document processor Orders, Quotes, Inv's & PO's.[ IBM AIX RS/6000 SYSTEM ADMIN ]* Sys Admin & Upgrades on RS/6000 (AIX 4.33 to 5.1).* Streamlined user setup matching system & security requirements.* Install & support peripherals & print queues.* Maintain /etc/hosts & setup LAN/WAN IP addresses.* Project leader for Migration AIX 4.33 to AIX 5.1* Monitor system for optimal performance, identify potential issues & react accordingly.* Researched, tested & implemented in AIX: * * Disaster Recovery Procedures w/full documentation for the P615 on AIX 5.1.* * Custom unattended & automatic system backup process w/error checking at the AIX level.* * Reporting of custom system backup process emailed to supervisors.* * Automatic ftp process for weekly payroll that was used to update the company's general ledger.* * Support file structure for electronic documents to eliminate paper waste for emailing Quotes, Orders, Inv, PO's, Credit memos.* * Unix Script for emailing reports from Customer Application Database.* * Facilitated cron driven batch processing sub-system for UniVerse.* * Wrote scripts in AIX for various projects.

Providence, Rhode Island, Us

Computer Operator / Jr. ProgrammerFor the Office located at Providence City Hall, Providence, RI ~ Assist in System Admin & upgrades for Prime 6450 using PICK, as directed by office manager ~ Install & Maintain Peripherals ~ Update and maintain documentation &: procedures ~ Maintain system backup archives ~ Oversee needed supplies for Data Processing ~ Develop & Maintain source code for PICK database ~ As directed by office manager: ~ Run day to day ops ~ Train users on new & existing applications ~ Coordinated/formatted various newsletters, reports special forms & labels for all departments ~ Ran high level process & reports for city, school, police, & retirement department for the City Of Providence, RI Trouble-shoot technical problems

Computer Programming/Hardware consultant~ Assist in System Admin & upgrades for Prime Mainframe using PICK as indicated by MIS Director ~ Administrate System upgrades for all PC's at City Hall ~ Train users on both Mainframe PICK & PC Applications ~ Maintain & develop & document software & custom in-house software on PICK database. ~ Supervise conversion/transfer of PICK & PC platform data ~ Coordinated/formatted various newsletters, reports special forms & labels for all departments ~ Ran high level process & reports for city, school, police, & retirement department for the City Of Fall River, MA ~ Trouble-shoot technical problems

Computer Programming

Education record