Joe Upton Email & Phone Number

Plano, TX

* Provided leadership to the Sr. Pastor Search Team aimed at ensuring unification, process implementation, and member assignments* Initiated procedures on determining mission statement, mission prayer, and search criteria for incoming church pastor* Performed bimonthly data analysis and presented output to ministry leaders and church members* Established.

Frisco, TX

* Led critical initiative to analyze data aimed at improving cash collections and self-pay operations* Executed quality performance check of call management functions and cloud-based dialer system while complying with the Telephone Consumer Protection Act (TCPA)* Reversed underperforming processes and operations, resulting to significant improvement of.

* Responsible for managing the Company Billing Research and Channel Rationalization teams* Managed the Custom Billing department along with the TNPP manual billing for Reseller accounts; Manage the Carrier Service Customer Service team* Oversaw daily phone/email queues and projects are completed to ensure maximum productivity and customer disputes are.

* Managed the collections department for the Southern Division that included 14 states* Responsible for $9M in receivables and recognized for reduction of 90-day balances from 12% to 2.65% in 24 months* Managed both on-site and off-site collectors for a span of accounts that included Commercial, Major, Medical, National and State/Local and Federal.