Managing a team responsible for engagement with online pornography services. Developing supervision relationships that promote an understanding of Ofcom and compliance with online safety regulations.Previously responsible for the development of Ofcom's supervision strategy for video-sharing platforms including TikTok, Snapchat, Twitch and OnlyFans.

Case Leader in the Enforcement Team, responsible for leading investigations into regulated communications companies. Working on cases across sectors including mobile networks and retail and wholesale broadband. Executing formal powers from the Competition Act; Communications Act; and EU Net Neutrality legislation.

Supervising multinational commercial and personal insurance companies.

Owning business relationships with financial institutions as a member of the operational contact team and representing the organisation to external stakeholders. Developing and managing tailored processes for some organisations. Repairing relationships with challenging stakeholders.Coaching and mentoring new adjudicators, engaging and empowering them to develop and progress. Delivering technical training during the recruitment of more than 200 members of staff.Assessing a range of financial complaints using sound judgment. Making impartial, evidence-based decisions and delivering outcomes to businesses and consumers.Involved in the roll-out of essential adjudication tools to over 1,300 staff members. Instrumental in testing the software and providing on hand support to others.

• Managed a team dedicated to solving particularly complex and problematic PPI cases.• Worked alongside a founding director to create the team, identify processes and develop systems.• Tested and implemented new operational procedures for the business as a whole.• The Case Work team solved over 7,000 cases in 12 months with just 4 members.

Controlling and maintaining the Vici dialler used by one of the largest outbound call centres in the country. Implementing new dialling strategies for optimised performance across multiple campaigns.The role also comprises the sole responsibility of managing the data purchased by iSmart. This requires an acute understanding of the Data Protection Act 1998 as well as the guidelines set out by Ofcom and the ICO.

Contributed album and single reviews to a nationally circulated, monthly music publication.

• A primarily B2B sales role involving brokering partnership deals with senior management at a range of companies and organisations from The Richmond Group through to The Samaritans.• Created B2C marketing content across multiple platforms including direct mail, SMS and email.• Produced copy for a project which became the most effective line of acquisition for the business.• Devised and delivered telesales and IT systems training to the workforce of external businesses, aligning them with Ministry of Justice standards.• Orchestrated a successful outdoor promotional event from inception to execution.• Managed RecruitmentConsultant.com, a separate company within the iSmart Group for four months. Achieved three successive months of increased performance and revenue.

• Customer service and customer retention.• Trialling of new products for the business.• Ownership of a third party relationship.

Servicing inbound PPI sales calls.