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Joe Walker Email & Phone Number
Service Management Lead
at
The Pensions Regulator
1 work email found
@bupaglobal.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Management Lead
Location
Greater Brighton And Hove Area, United Kingdom, United Kingdom
Company size
Who is Joe Walker? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Joe Walker is listed as Service Management Lead at The Pensions Regulator, a company with 826 employees, based in Greater Brighton And Hove Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at bupaglobal.com and a matched LinkedIn profile for Joe Walker.
Joe Walker previously worked as Service and Performance Manager at The Pensions Regulator and Customer Service Manager at Bupa Global. Joe Walker holds Insurance, Certificate from Chartered Insurance Institute.
Company email context
Email format at The Pensions Regulator
This section adds company-level context without repeating Joe Walker's masked contact details.
{first}{last}@bupaglobal.com
86% confidence
AeroLeads found 1 current-domain work email signal for Joe Walker. Compare company email patterns before reaching out.
Profile bio
About Joe Walker
A highly experienced Customer Relations/Services Manager with expertise in leading service-driven operations with a motivational management style and a proven history of building, guiding and retaining high-performance teams to achieve business and departmental objectives. Excellent communication and leadership skills to lead and motivate growing and changing service operations with the ability to engage with stakeholders at all levels across the business to achieve goals and objectives. Exceptional communication and interpersonal skills with a collaborative approach to developing successful and sustainable working relationships with internal and external stakeholders.• Influenced and contributed to deployment and application of new complaints definition and training, leading to significant reduction in quality assurance failures.• Led business change to implement a new system interface delivering multiple releases improving customer experience. • Established brand new quality team in shift to completely independent quality assurance framework. • Implemented and led recovery plan to reduce inventory of over 200 complaints outside of regulatory timescale to all complaints being answered within timescale.
Listed skills include Research, Leadership, Customer Service, Public Speaking, and 9 others.
Current workplace
Joe Walker's current company
Company context helps verify the profile and gives searchers a useful next step.
The Pensions Regulator
8 roles
Joe Walker work experience
A career timeline built from the work history available for this profile.
Service And Performance Manager
Current
Apr 2022 - Present
Customer Service Manager
Managed a team of 12 to ensure best-in-class service levels and the delivery of KPIs, including complaint resolution and call answering metrics. Enhanced the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations were met across all communications. Day to day people management responsibilities including.
Jul 2020 - Dec 2021
Quality Assurance Team Manager
Established and developed a brand-new team, implemented a new customer focussed quality framework. Managed a team of 11 Quality Consultants to ensure accurate auditing. Managed relationships with key senior stakeholders. Conducted monthly trend and insight reporting and led meetings on root cause analysis. Facilitated calibration sessions to promote.
Feb 2018 - Jul 2020
Customer Relations Manager
Managed the complaints inventory and planning within the team to ensure complaints were answered within the regulatory time scale. Managed a team of 16 complaint handlers, ensuring they responded to complaints fairly and accurately, delivering a positive customer outcome after things had gone wrong. Daily complaints reporting and analysis of inventory.
Jul 2016 - Feb 2018
Customer Relations Representative
Oct 2015 - Jul 2016
Customer Services Consultant
Jan 2014 - Oct 2015
Sales Negotiator
Dean & Co
Apr 2013 - Jan 2014
Team & coworkers
Colleagues at The Pensions Regulator
Other employees you can reach at tpr.gov.uk. View company contacts for 826 employees →
RC
Ruth Cornford
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
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LC
Leigh Crabtree
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
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IG
Ian Gray
Colleague at The Pensions Regulator
Rotherfield, England, United Kingdom, United Kingdom
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BT
Beth Tester
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
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SR
Sarah Rose Morrissey
Colleague at The Pensions Regulator
Brighton, England, United Kingdom, United Kingdom
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AT
Anna Thompson
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
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ND
Neil Durrant
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
View →
OF
Olympios Fivos
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
View →
CB
Ciara Bridge-Butler
Colleague at The Pensions Regulator
Horsham, England, United Kingdom, United Kingdom
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MH
Mary Hayes
Colleague at The Pensions Regulator
United Kingdom, United Kingdom
View →
Ruth Cornford
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
View →
LC
Leigh Crabtree
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
View →
IG
Ian Gray
Colleague at The Pensions Regulator
Rotherfield, England, United Kingdom, United Kingdom
View →
BT
Beth Tester
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
View →
SR
Sarah Rose Morrissey
Colleague at The Pensions Regulator
Brighton, England, United Kingdom, United Kingdom
View →
AT
Anna Thompson
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
View →
ND
Neil Durrant
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
View →
OF
Olympios Fivos
Colleague at The Pensions Regulator
Greater Brighton And Hove Area, United Kingdom
View →
CB
Ciara Bridge-Butler
Colleague at The Pensions Regulator
Horsham, England, United Kingdom, United Kingdom
View →
MH
Mary Hayes
Colleague at The Pensions Regulator
United Kingdom, United Kingdom
View →
2 education records
Joe Walker education
Insurance, Certificate
Bachelor'S Degree, English And American Literature With Creative Writing, 2:2
FAQ
Frequently asked questions about Joe Walker
Quick answers generated from the profile data available on this page.
What company does Joe Walker work for?
Joe Walker works for The Pensions Regulator.
What is Joe Walker's role at The Pensions Regulator?
Joe Walker is listed as Service Management Lead at The Pensions Regulator.
What is Joe Walker's email address?
AeroLeads has found 1 work email signal at @bupaglobal.com for Joe Walker at The Pensions Regulator.
Where is Joe Walker based?
Joe Walker is based in Greater Brighton And Hove Area, United Kingdom, United Kingdom while working with The Pensions Regulator.
What companies has Joe Walker worked for?
Joe Walker has worked for The Pensions Regulator, Bupa Global, and Dean & Co.
Who are Joe Walker's colleagues at The Pensions Regulator?
Joe Walker's colleagues at The Pensions Regulator include Ruth Cornford, Leigh Crabtree, Ian Gray, Beth Tester, and Sarah Rose Morrissey.
How can I contact Joe Walker?
You can use AeroLeads to view verified contact signals for Joe Walker at The Pensions Regulator, including work email, phone, and LinkedIn data when available.
What schools did Joe Walker attend?
Joe Walker holds Insurance, Certificate from Chartered Insurance Institute.
What skills is Joe Walker known for?
Joe Walker is listed with skills including Research, Leadership, Customer Service, Public Speaking, Sales, Editing, Customer Relations, and Project Management.
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