Joe Westergaard Email & Phone Number

Weekly stories for both adults and children, Specially crafted to help you sleep.Old favourites, new creations and interesting information carefully selected and read for you, with the sole intention of giving you a good nights sleep.Tales by the Fireside is designed for you to press play, maximise the screen and put your device down, with the crackling of the fire to soothe you, and the story to play out in your mind.We will gladly consider showcasing your own story that you have written, again, please get in contact for more information.Please, get comfortable, let go of the daylight, and join me for a story.https://facebook.com/talesbythefiresidehttps://www.youtube.com/c/talesbythefiresidehttps://open.spotify.com/show/0xiljb4JUYuerHm60VWdQ5https://podcasts.apple.com/gb/podcast/tales-by-the-fireside/id1530961615

Oxford Science Park

Primary tester for main static website, dynamic web application and login and authentication flow. With a remote Agile team, I was involved in every step of the planning, development and testing of our different properties. I was solely responsible for the quality and integrity of these properties, including visual checks, exploratory testing and cross-compatibility device testing. Along with API and Salesforce integrations and marketing copy checking. Key Responsibilities· Accountable for the overall quality of multiple complex web applications· Planning and executing the test strategy for each project I was involved in· Locating, writing up and further monitoring of defects· Working closely with development team and project management to deliver at the highest quality· Device cross-compatibility testing using physical devices and Browserstack· Spearheading the company-wide adoption of new test automation tool “Virtuoso”· Taking part in all Agile ceremonies (stand-ups, retrospectives, etc)· Being a “beacon for quality”, ensuring that my projects are as refined as they can be· Take a hand in design decisions, adding a “users perspective” to discussions where relevant.· Liaise with and build good working relationships with other project teams and stakeholders, alongside the project manager.· Plan and execute test frameworks in line with company bets and development roadmaps Key Achievements· I have spearheaded the company wide adoption of new test automation tool “Virtuoso” · I have maintained the highest levels of rigour and pride in my projects· I stood up to a member of the Executive Board in defence of the quality of my product· I was an interim project manager for one of our web properties when the official colleague went on holiday.· I effectively managed three different web-based projects, stayed on top of development work in other teams that affected our own work, and maintained good relationships across the board.

Reading, United Kingdom

Key Responsibilities· Execute test cases to effectively assess the health of a project feature· Assist in the planning of testing features· Writing test cases and test plans in line with developer roadmaps· Finding and writing up bugs efficiently and accurately· Liaising with developers and studiosKey Achievements· I have caught multiple “show-stoppers”· Successfully assisted in the development of 4 large titles· I have shared my knowledge of SQL, Telerek Fiddler and Phoenix.UI tools with my team· I have tried to ensure that both in-house and remote colleagues have all information required to provide the best service possible

Thames Valley Park, Reading

Reading, United Kingdom

Key Responsibilities· Continually monitor telemetry events emitted from multiple projects to assess health· Plan and execute test frameworks in line with developer roadmaps and feature cadences· Take requests for support from the in-house test teams, analysing and defining what is required prior to pushing to engineers· Liaise and build a good working relationship with all test teams, the studios and publishersKey Achievements· I have spearheaded the proposal of a tool that could revolutionise the process of analysing data health· I have gained great knowledge in SQL database languages, how the data transmission pipeline functions and the abstract way in which it is generated and received. · I have effectively managed four different projects, effectively prioritising my work and managing the different information streams to suit the most pressing needs of the department. · I have maintained a good rapport and relationship with our in-house and remote testing teams, the studios themselves and their respective department heads, cultivating an environment of cooperation and parity.

Manage the administrative needs of the Certificate of Higher Education level of study.

RESPONSIBILITIESTo ensure all letter and email correspondence is responded to in a timely and professional manner.Complaints, queries and inquiries all managed by myself.Maintaining a “one-letter resolution” policy, in which trying to turn negative situations to positive, or defusing an explosive situation in just one letter, was key.Maintaining the highest standards of professional writing, spelling and grammar at all times.ACHIEVEMENTSI consistently met all deadlines set, and this was cause for great congratulations, as even my line manager thought that such deadlines were unreasonable.I was given a free cruise, due to my performance in both this role, and my previous role of Trade Service Cruise Specialist.

Front line customer service, both sales and queries and complaints.

A multi-national, multi-billion dollar leisure and luxury cruise line and tour operator.RESPONSIBILITIESFront line telephone customer service, answering any queries or complaints pre-cruise.Maintaining and servicing bookings using the in-house system.Ensuring that all customers and clients leave the call satisfied, using diplomacy, accuracy and assertiveness.Maintaining a very high level of product knowledge at all times.ACHIEVEMENTSI have been assisting other departments with their workloads, and they are happy with my performance to date.I have also been awarded “Brainwaves” prizes for continuously offering ideas to improve business effectiveness and revenue management.

A multi-national, multi-billion dollar leisure and luxury cruise line and tour operator.RESPONSIBILITIESFront line telephone customer service, selling the product and maintaining a professional and friendly manner at all times.Full sales role, as such, meeting revenue and average call time targets is key.Maintaining a very high level of product knowledge at all times. ACHIEVEMENTSIn December 2010, I was voted “Role Model” for the department and company.I am often selected to help train new starters, in system usage and product knowledge.I was selected to represent the company at a Cruise Fare for a travel agency, selling directly to guests, face-to-face, which proved to be very successful.

One of the largest medical insurance providers in the country.RESPONSIBILITIESFront line telephone customer service, dealing with policy renewal queries and complaints.Dealing with severe emotional situations, such as bereavement or terminal illness, over the telephone.Maintaining the highest level of empathy, customer service and professionalism at all times.

Education record

Education record

English Literature A English Language B Science Double Award C C Mathematics D Drama C Media Studies C Graphic Technology C

Education record

Education Administration Co-ordinator; education in Contemporary Music Performance, Business or Production. RESPONSIBILITIES To ensure.