Joe Whitlock Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Raleigh-Durham-Chapel Hill Area

Raleigh, North Carolina, United States

Salt Lake City, Utah

Possess the AT&T company qualifying license for the State of UT. Day to Day oversight of the local vendor mgmt. team under contractual obligations. Handle all contact between local vendor leadership and our executive team. Coach and counsel regional vendor leadership on best practices and quality issues involved in installation of residential home automation systems. Conduct weekly performance meetings with local and regional vendor mgmt. Responsible for all company owned assets in Utah. Conduct AT&T corporate visits and training to assist in sales objectives. Drive performance of local leadership through motivational techniques and positive influence.

Greater Salt Lake City Area

Responsible for Implementation of the Western Zone Process to ensure Superior Customer Service. Staff, schedule, and mentor all sales and service teammates to provide maximum efficiency while operating within budget guidelines. Mentored into District Manager training program.

Central Texas

Owned and operated one of the largest alarm dealerships in Texas. Manage all employees of sales and installation teams. Maintain all business state and local licensing requirements. Manage all payroll and accounting functions of business ownership. Manage a fleet of personally owned vehicles and inventory.Responsible for all sales, installation, and service in Central and East Texas. Sold and installed an average of 60 accounts per month resulting in approximately a net gain of 4000 additional accounts. Provide service to all new customers, all pre-existing corporate accounts, and defunct dealer accounts. Maintain a successfuldisconnect rate below 8%. Maintain superior customer experience expectations through a hands-on approach.

Dallas/Fort Worth Area

National Dealer Recruiter / ManagerPromoted to this position after only 18 months at National Trainer. Recruit and develop new prospects forentrance into the Brink's Home Security Authorized Dealer Program. Identify potential new markets to expand the BHS footprint and minimize account loss to unreachable areas. Complete all due-diligence on potential applicants for proper fit into BHS program. Evaluate and assure compliance with all state and local licensing requirements.National TrainerPromoted from technical manager to this position under minimum management timeline. Entered BHSAuthorized Dealer Program in the infant stages (only 11 dealers nationwide). Develop initial training program for dealers and sub-contractors. Train incoming dealers on BHS process. Provide tech support to all area managers and technicians. Authored initial Dealer Operations Handbook and Service Policy.Technical ManagerPromoted from technician to this position at the youngest age in company history to date in shortest working time period. Manage all day to day operations of the Austin Texas branch. Manage all installation and service technicians (20-25). Maintain all budgeting requirements. Coach and evaluate all technicians through review sessions and discipline as necessary. Service over 30000 accounts.