Joe Whitman Email & Phone Number

My passion is in leading and developing operational teams to deliver exceptional business results and customer experiences.I achieve this through building focus, talent and alignment within the organization around shared objectives and developing creative and effective solutions to complex problems.  You will find I am an enthusiastic, energetic operations leader with vast experience in fast paced high growth health insurance companies. I am a health insurance membership enrollment, billing, payment and broker commissions process expert with an extensive record of delivering top-tier service metrics and quality. I possess exceptional process analytic skills utilizing various process improvement tools including Lean Six Sigma and Total Quality Management (TQM). career exploration, relationship-building, training, career coaching, facilitation, and presentation skills. An articulate and effective communicator, I am able to develop trust with a wide array of clients and stakeholders quickly. As a dynamic and engaging facilitator, I partner with IT and other internal / external business partners leveraging Agile and Waterfall methodologies to implement system / process automation, redesign and integration.Areas of Expertise:★ Leadership Effectiveness ★ Operational Excellence ★ Quality ★ Service Delivery ★ Customer Success ★ Project Management ★ Communication across Matrixed Organizations ★ Vendor Management ★ Collaboration ★ Budget & Financial Management