Joe Willis Email and Phone Number
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Results driven professional with proven experience of problem solving and solution building for complex multinational organizations.With extensive product knowledge in HCM, HRIS and Compensation Management Technology, I connect customers with solutions data and technology to solve for their most pressing Human Resources challenges.
Payscale
View- Website:
- payscale.com
- Employees:
- 756
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Senior Technical Account ManagerPayscalePhiladelphia, Pa, Us
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Customer Operations AnalystPayscale Sep 2023 - PresentHuman Resource & Compensation Software & Data Analytics
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Solutions ConsultantPayscale Oct 2022 - Jun 2023Greater PhiladelphiaCompensation, Technology, Data Analytics
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Sales Development RepresentativePayscale Nov 2021 - Mar 2022Greater Philadelphia
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Senior Product Support SpecialistPayscale, Inc. Jan 2019 - Nov 2021Greater Philadelphia• Product expert on Enterprise level (MarketPay)• Attend a client's bi-weekly meetings with the Client Success Manager• Developed an efficient way to manage a large caseload of client requests, including critical issues, that will be process for rest of Support Team• Continuing to improve/maintain relations with Client Success Managers, Client Operations, and Product Engineering teams to resolve all client product support requests in a timely fashion• Assisted with training new hire via Slack/Zoom/JIRA/Salesforce• Became main contact on Support Team for Tableau related issues• Continue to refine how I report complex failures, bugs, systemic problem in a concise manner for Development Team• Conduct webinars of various modules, tableau included, for the Enterprise product to internal and external PayScale clients
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Product Support Specialist IiPayscale, Inc. Oct 2017 - Dec 2018Louisville, Kentucky• Collaborated and implemented with team to establish a more efficient workflow process for future support teams• Collaborated with Client Success Managers, Client Operations, and Product Engineering teams to resolve all client product support requests• Evaluated failures, bugs, systemic problems, and report on necessary steps. • Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems• Confer with clients to identify problems, troubleshoot, replicate them, and report to Development team for timely resolutions• Able to manage caseloads of 60+ cases and resolve high/critical issues• Conducted webinars of various modules, tableau included, for the Enterprise product to internal and external PayScale clients • Experienced interviewer process and then assisted with training new hire via Slack/Zoom/JIRA/Salesforce
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Software Support AnalystMercer Sep 2015 - Oct 2017Louisville, Kentucky•Provide telephone and email software support to our external and internal clients on Mercer proprietary software•Interact with internal and external clients/teams via phone and email to resolve technical issues with client-specific databases•Follow established procedures to track and document calls and emails•Conduct research and troubleshoot complex or advanced inquiries, identifying problems and implementing steps to resolve issues•Proactively manage full issue resolution life-cycle to ensure issues are moving through the ticket tracking system effectively•Assist with software training sessions in both formal and informal settings•Assist with software implementation projects and other special projects as needed -
AssociateBayada Home Health Care Feb 2014 - Aug 2015Cherry Hill, New Jersey•Manage one of the largest county caseloads in the Calla Lilly Division•Provide administrative support•Medical records management•Data management using electronic medical records software, Homecare Homebase•Develop new systems/processes for an easier work flow
Joe Willis Skills
Joe Willis Education Details
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Business Administration And Management, General
Frequently Asked Questions about Joe Willis
What company does Joe Willis work for?
Joe Willis works for Payscale
What is Joe Willis's role at the current company?
Joe Willis's current role is Senior Technical Account Manager.
What is Joe Willis's email address?
Joe Willis's email address is jo****@****cer.com
What is Joe Willis's direct phone number?
Joe Willis's direct phone number is +185664*****
What schools did Joe Willis attend?
Joe Willis attended Washington College.
What are some of Joe Willis's interests?
Joe Willis has interest in Business Side Of Sports, Business Strategies, Business Development, Finance, Sports.
What skills is Joe Willis known for?
Joe Willis has skills like Leadership, Public Speaking, Research, Higher Education, Community Outreach, Teamwork, Customer Service, Time Management, Microsoft Excel, Team Oriented, People Skills, Powerpoint.
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Joe Willis
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Joe Willis
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Joe Willis
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