Managing both the dedicated road fleet and the local yard for Target in Albany OR. Also run the yard in Lacey WA. Both providing service to our customer Target Corporation.· Created a full scale driver resource program which allows drivers to have 24/7 support at their fingertips. On top of the support we provide with onsite personnel to assist with any issues.· Reduced safety incidents and accidents by instilling a Safety-First culture.· Increased our book of business, by building strong relationships with our customer as well as providing service above expectations.· Analyze & resolve operational issue. Direct Supervisors and drivers on day-to-day functions.· Expanded Office/Driver base while increasing revenue.· Decreased turnover, accident rates, W.C., and other cost factors.· Monitor P&L’s, budgeting, KPI’s, SOP’s, and performance metrics· Maintain a companywide dedicated truck audit. Ensures that all trucks are in good repair, and those that aren’t are brought to the attention of the company Road Service team.· Ensures all drivers and office personnel are trained and following Federal DOT and HOS guidelines, as well as company regulations.· Exceeding customer expectations by taking on a close partnership, which awarded us new business.

Assistant store manager with roles covering the Front of House and Bar.· Developed and Coached both new managers and employees from Orientation thru new processes, menus and state/local law changes.· Trained management teams in Serv-Safe. I also was able to do the testing as I was certified to train and test by the National Registry· Projected Year to year projections for being able to staff and order each week and month, allowing us to set budgets.· Created a donation program by working with schools, businesses and activity organizations by using a fundraiser system where all proceeds from the fundraiser went directly to those organizations in need.· Track and manage inventory. Ranked in the top 3 out of 2400 locations for 5 straight years every single week for our bar inventory and profitability.· Built a friendly and inviting customer experience. Handled all guest issues and had a high customer satisfaction score and return customer base.

Filled in for Managers from various stores until a new store opened· Mentor, coach, and motivate new management teams, and employees.· Analyzed P&Ls –found ways to increase revenue and decrease waste.· Ensured all food safety standards were met and helped create a system for checking and fixing products thru various times of the day.· Identify Issues, both in personnel and operations· Coached employees on standards and policies.

Managed 13 stores ensuring compliance on both company and health standards. Balanced invoices, payroll, and P&Ls to keep all the stores making profits instead of losing money. Worked with the owner to set up process’s that would standardize the business. Attended all court cases involving employees or stores in place of the owner.· Developed and Managed managers in all 13 locations.· Coached Managers and Leaders on proper policies and helped them create a fun teamwork environment.· Report to Owners daily on numbers, statistics, and issues.· Assisted Payroll and HR with any personnel issues that came up to include time issues, behavioral issues, and unemployment calls and court proceedings.· Created easy to use forms and files to assist each of the stores to guide them to increase profitability and reduce costs on every category in the P&L