Successfully launched and maintains a small web design business that provides distinguish professional service to its clientele.

• Full Management of both prospects and sales team in VinSolutions, including but not limited to keeping Sold Log up to date, managing Showroom Visits, marking leads lost, directing the sales team to follow up with customers, etc.• Handle all internet leads received: including but not limited to assigning all leads received to a sales associates once received, makes certain leads are being handled correctly, follow up on leads, etc. • Manage the Dealership website with IRC and DDC Representative, including submitting staff and content changes• Manage Online Reputation via Reputation.com platform• Help manage employees in Subaru Net as well as assist new hires with all computer-based onboarding tasks (i.e. etime, Log Ins, show how to navigate all systems)• Run monthly reports regarding Internet sales• Provide support for Digital Displays for both sales and service • Manage the Dealership Facebook Page, including posting photos of new customers as well as events within the community• Assisted with select Dealership Advertising projects • Work directly with 3rd Party Sales Representatives to go over any potential issues and find viable solutions• Resolve computer related issues throughout the Dealership, including working directly with Lithia IT to ensure problems are handled quickly and correctly • Oversees all Company and Third Party installations and assist with any issues that arise• Review Mystery Shop reviews and work with the team to improve where needed

Assisted the Document Processing Supervisor in ensuring the accuracy and completeness of the preparation and imaging of client’s documents • Proficiently operated computer and scanning equipment including the Kodak Capture-Pro and Kofax Express to scan documents to a cloud based storage location • Performed audits on documents for quality control and collaborated with the Processor to obtain better copies from the customer if necessary before validating • Effectively communicated with internal and external customers to maintain excellent customer services

Completed the duties and responsibilities of the Store Manager in his absence. Enforced all policies and procedures to ensure excellent customer service and to maximize the P&L performance of the store. Guided the implementation of all aspects of the stores retail operation.

Primary responsibilities included maintaining the store inventories, reviewing and coordinating the proper uses of reports and system application, which impact the accuracy of inventories and pricing. Provided store associates with direction and assistance in the completion of daily merchandising and a wide range of operation tasks.

Maintained state-of-the-art photo equipment. Responsible for assisting customers with placing orders at the in-store kiosks as well as up-sold photo items for more profit.