Joe A O'Hara Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, United Kingdom

Full responsibility for the primary operations in a successful David Lloyds club, ensuring excellent customer experience in all avenues of service. Working with a team of 8 managers and 80 direct team members, my key focuses are within maximising business growth through challenge adaptation, providing inspirational direction that strives to deliver member-obsessed service, protection of company values and building a culture of communication that values both the customer and team staff.

Belfast, United Kingdom

Talent and business leader, working in a consultative partnership with senior retail staff to support and deliver the learning and development strategies for Apple Belfast. This included assessing and improving the training environment for the store and market, using a range of educational tools and performance reviews to ensure consistent success.

North West And Northern Ireland

Responsible for the customer and commercial performance of 27 stores throughout the UK North West and Northern Ireland, my mentorship and training strategies were aimed at accelerating brand delivery rates with clear, motivated targets.

Belfast, United Kingdom

Took leadership of the biggest merger in European history in Northern Ireland, managing the transformation of the EE brand into regional operations. Key achievements include a strong increase in commercial revenue (7% 2013 to 44% 2014 YoY), recruiting a leading share of new managerial roles, as well as creating and launching a new manager induction program which was piloted throughout the UK estate.

Belfast, Northern Ireland

• Accountable for delivery of profit and revenue budgets across 5 health clubs 320,000 monthly revenue. • Identify opportunities to achieve or accelerate strategic goals through innovative service augmentation.• Recognised as top Cluster within the UK business (1/160) based on new net client growth. • Planning and implementation company strategy, developing a collaborative and engaging culture. • Created a solid leadership team with strength and depth across all management… Show more • Accountable for delivery of profit and revenue budgets across 5 health clubs 320,000 monthly revenue. • Identify opportunities to achieve or accelerate strategic goals through innovative service augmentation.• Recognised as top Cluster within the UK business (1/160) based on new net client growth. • Planning and implementation company strategy, developing a collaborative and engaging culture. • Created a solid leadership team with strength and depth across all management areas.• Area used as UK “Centre of Excellence” since Jan 2011, for trial of new products, services and systems. Show less

Uk North

Recognised as top regional business manager within the UK North for receiving the highest employee engagement results in the UK, I was responsible for budget delivery across 22 health club sites, with an average of £2.2m monthly revenue.

Belfast, United Kingdom

Identifying opportunities to achieve or accelerate key strategic goals through innovative service developments, working closely with senior and managerial leadership teams to boost success rates across all departments.I was responsible for designing and piloting a successful outdoor scheme, in partnership with the local community, that has been adopted into mainstream global strategy, as well as promoting a culture of team skill enhancement through training tools and resources.

Limavady

Role whilst at university

During university period pre placement year

Diploma, Inspiring And Motivating Arts And Culture Teams, Organizational Leadership, Tbc

Activities and Societies: -Inspiring and Motivating Arts and Culture Teams -Visionary Leadership -Understanding Human Needs and Drivers.

Certificate In Coaching, Cognitive Behavioural Coaching, Level 6

Activities and Societies: Certificate in Coaching Certificate in Psychological Coaching Certificate in Performance Coaching Certificate.

Business, Business

Activities and Societies: Diploma in Area Studies (International Business) Debate Team Project Management Business Law Business Law.

Bsc Hons, Computing

Activities and Societies: Rugby

Prince2, Project Management, Pass

PRINCE2 is a process-based method for effective project management.