Joe P. Email & Phone Number

Peterborough, United Kingdom

- Full roll out of Power BI workspaces, datasets, reports and dashboards to replace Yellowfin reporting. - Developed and managed Yellowfin reporting and then managed the transition to Power BI.- Delivered management information, business intelligence and various insight to all areas of the business. - Heavier focus on customer service and trading performance, retention and marketing performance.- Identified significant cost savings and retention benefit. - Collated requirements and worked with developers to plan and prioritise work and test data warehouse output. - Delivered monthly MI returns to, and produced Yellowfin/Power BI dashboards and reports for external partners. - 2 BGL award nominations.- Managed numerous projects, some examples: - Automation of all marketing performance tracking. - Developed cancellation cycle and quality assurance admin databases plus associated reporting.

Peterborough

Reporting directly to the Head of Consumer Excellence as Consumer Insights Manager I was an integral member of the management team of Consumer Excellence. Using Oracle OBIEE, Cognos, Siebel and various other tools my role was not only to provide quality insights and advice & recommendations to my manager but also...-Provided guidance & insights to the Consumer Market Managers & Head of Consumer Sales, Consumer Care Managers, Team Leaders and the sales teams to deliver and meet sales & retention targets.-Responsible for all database segmentation and analysis.-Sales funnel analysis.-Developed all retention reporting-Developed bonus trackers for sales teams to measure performance against all KPI's-Campaign and care program performance reports-Developed OBIEE dashboards to help sales reps monitor own performance. -Implemented and managed hundreds of CRM campaigns and care programs.-Developed & maintained quality assessment databases.-Reported directly to global regarding all aspects of Consumer Excellence performance.

Peterborough, United Kingdom

Proud team member of the team which delivered www.aldermore.co.uk/business-savings/ Aldermore Bank's new online business savings proposition. Through the setup of the department I was heavily involved with testing the website and back office systems, test reporting, test scripting, defect logging and the setup of back office processes. I was the department's data warehouse champion where I received some useful training. I was also responsible for over 10 projects, some are listed below...

Peterborough, United Kingdom

I had two roles at VFM Services Ltd:Business Analyst: (40%) It was my job to provide analysis of claim data and to design daily/weekly/monthly reports and client returns and issue them within dead lines. Accuracy and attention to detail were a must in this role and full understanding of all Vfm's processes and SLA's were also required. • Advanced MS Excel • Advanced MS Access • Database design • Document reporting processes • Report Design • Data Analysis • SLA Reporting • ROI Reporting • Client Liaison • Data checking • Automation • Report to management • Deputy Team Leader (60%) Helped to manage Vfm's busy operation support unit and contact centre.As Deputy Team leader I was responsible for helping to manage a team of 15 – 20 claims handlers, dealing with inbound calls, managing the diary of 50 – 60 claims investigators, booking telephone appointments and all other admin duties to support the rest of the operation. My job was to cover for my team leader in his absence which happened more often than not so there were many times where I was solely responsible for managing and supporting the team to maintain all SLA’s and meet customer expectations. My experience in MI has been an advantage as this has helped me to guide the team to produce excellent results for the company. • Team Management • SLA Management • Systems Administrator• Complaint Handling • Letters & Reports • Booking telephone appts• Data entry • QA Checks & provide feedback • Hold team meetings & take minutes• Client liaison • Inbound telephone calls • Report to management• Records of conversation • Return to work interviews • Ability to train other team members• Staff Forum Representative • Fire Marshall • Support Operation

I started at Hobart as a spare parts advisor in the spares department dealing with customer enquiries, providing quotes, customer orders and parts identification for Hobart's extensive range of industrial catering equipment. I quickly progressed to a role in purchasing where I dealt with vendors worldwide to stock Hobart's parts and fulfil urgent orders which often meant tight deadlines. I was also responsible for resourcing parts to new vendors and made huge savings for the company.

Peterborough, United Kingdom

Worked in various logistics roles, mostly warehouse admin and forklift work for various companies in Peterborough through various agencies.

Peterborough, United Kingdom

Lead a team of warehouse operatives through various duties such as picking, packing, FLT driving (gained licenses for various but now expired), I spent part of my time managing the goods in department.