Leading IT and Security at PathAI. Our lean and service-focused IT team works across the organization to provide innovative and cost-effective tools and systems that enable the PathAI workforce to work efficiently and comfortably. Currently growing our world class internal IT and security teams to support and enable the rapid growth of the company. Improving on our ISO 27001-certified Information Security Management System and other compliance programs, including HIPAA and GDPR, are important ongoing efforts.

Lead implementation and management of technology at Fay School, where tradition meets innovation. Helping to create an innovative and change-positive environment that enables Fay School to achieve its mission of educating each child to his or her full potential through a broad, balanced, and challenging program that establishes a solid foundation for a productive and fulfilling life.Founded in 1866, Fay School is the oldest and most prestigious junior boarding school in the United States.

Worked with a team of highly-skilled IT professionals in support of a fast-growing public international technology company.Highlighted accomplishments:- Created procedures to support internal organization-wide change-management processes- Established audit-friendly process for managing and securing employee access to internal systems and services- Contributed to internal activities leading up to Care.com's initial public offering (IPO), and set up system to support quarterly earnings calls post-IPO- Grew global tech support team and increased its capabilities to support the organization's rapid growth- Led technology infrastructure setup in new office space and system migration project to support acquisition

Worked with a team of highly-skilled IT professionals in support of a fast-growing international technology company.Highlighted Contributions:- Managed an extremely talented service-oriented global support team- Led projects that directly and indirectly generated revenue for the company- Established ITIL-based best-practice support processes in delivering high quality services to company staff and affiliates globally- Partnered with business units to deliver technology solutions that enabled essential organizational activities- Utilized international frameworks to continuously measure and improve the quality of technology services- Communicated and enforced Information Security Policy; constantly monitored and reviewed it with larger team to ensure ongoing compliance- Implemented tools to streamline support processes and manage all endpoints (e.g. computers, other mobile devices) across the organization

Leveraged the power and reach of technology to support Year Up's mission of closing the opportunity divide. Highlighted Contributions:- Handled org-wide technology vendor relationships allowing Year Up to better leverage economies of scale in purchasing technology - Managed $1.2M Capital Expenditure budget and supported sites in meeting yearly budget goals - Led mission-critical projects such as migration to Windows 7 and Office 2010 - Standardized hardware and software across the organization to create deployment and support efficienciesHighlighted Accomplishments: - Selected among 20 high-potential staff to participate in inaugural year-long Emerging Leaders Program - Recipient of a special Values in Action award for the National Office for exemplifying more than five of the Year Up core valuesDuring my tenure as Director of ITSM, I had the opportunity of serving as Director of IT Support Services for 6 months and as Co-Leader of the IT Team for 2 months to help fill gaps resulting from transitions within the team. Below are some highlighted contributions and accomplishments while I was in those interim roles.Interim Co-Leader of IT Team:- Given my tenure and leadership role within the department, I was asked by COO to help run the IT department for 2 months following the departure of my boss, the Sr. Director of IT- Represented IT team in national management meetings- Served as escalation point for infrastructure and support-related itemsInterim Director of IT Support Services:- Leveraged my previous management and IT support experience in managing 5 support staff and contractors across 4 states- Utilized help desk data to modify IT support metrics, determine appropriate staffing level, and create cost-saving efficiencies in the provision of support- Instituted periodic metrics publishing and review process to increase accountability among support staff and increased customer awareness of the IT support team’s performance

Worked on a team of IT Professionals in support of a fast-paced and highly impactful non-profit organization that is closing the Opportunity Divide via innovative methods. Year Up's mission is to close the Opportunity Divide by providing urban young adults, ages 18 to 24, with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education.We achieve this mission through a high support, high expectation model that helps young adults connect their interests, passion and skills with mainstream economic self-sufficiency.3-minute video of how Year Up is closing the Opportunity Divide: http://www.youtube.com/yearupinc#p/a/u/0/29O0tnq8MNUHighlighted Contributions:- Led technical support team in supporting over 1,100 staff and student computers across 11 locations nationwide- Implemented help desk and asset management system to formalize support processes and standardize management of assets - Created and maintained configuration images for over 15 computer models using Symantec Ghost and established bi-annual imaging process with complementing instructions for all 10 program sites nationally- Supervised IT contractors and remote staff while supporting students in a learning community- Managed technology infrastructure setup for Atlanta site expansion and supported growth of other locations across the organization - Received core values awards: Respect and Value Others (2009), Build Trust; Be Honest (2010)

Served as Project Management Assistant on two large SAP implementations for clients in both Private and Public Sectors.Highlighted Contributions:- Maintained project dashboard to provide Partner with ongoing visibility into financials for Electronics Sector engagement generating over $96M in revenue- Performed monthly cost and revenue reconciliation to enable IBM and client to track personnel utility and identify cost-cutting opportunities - Assisted with monthly project financial forecastingHighlighted Accomplishments:- Helped write a proposal that led to the acquisition of a major SAP contract with the US government- Wrote a report that helped IBM beat out the competition to win a major Public Sector Consulting contract- Named top performer in Public Sector Supply Chain Planning (SCP) practice- Supported Supply Chain Planning team's recruiting efforts

In my final year of college, I gained valuable IT and project management experience in a couple of ways:First, I had the privilege of working as an IT liaison/consultant with the Bowdoin College Investments Office/Endowment. In that capacity, I worked with the Sr. VP of Finance and others within the office to implement a document management system for digitizing important paper records via OCR and manual entry. I configured the software to leverage pre-existing workflows within the office. The benefits of the project were manifold:- Minimized physical storage requirements by moving away from storing paper documents to storing electronic versions- Made the documents more accessible and available via computer access- Improved document retention by storing them on network drives that were backed up- Increased efficiency by speeding up the amount of time it took to process certain documentsWhile I could not fully complete the project before graduating from college, I produced a process manual with information about how to use the system and included notes for others to follow in order to improve the system and complete the conversion. I was later happy to learn that another student had subsequently followed the manual to build on my initial work. Second, I had the opportunity to work with the Bowdoin College Webmaster on various tasks, including updating web pages and publishing multimedia content. Altogether, the experiences I gained from working with the Bowdoin College IT department contributed significantly to my desire and, later, decision to formally pursue a career in Information Technology.

As a college student, I had to work part-time to help meet my financial aid obligations. I chose to do my work-study with the IT help desk for a couple of hours per week. I mainly diagnosed and resolved hardware and software issues on faculty and student computers.