Lead the IT function and manage multi-level teams at a startup SaaS company providing Enterprise Risk Management (ERM) solutions to financial institutions.• Oversee custom web development, IT Operations, and security with a $3 million IT budget• Reduced IT services spend by 20% through vendor management and technology consolidation• Grew IT department to support 3x its client base and 2x its annual recurring revenue in 3 years• Create and implement solutions roadmap integrated with company strategic plan• Transitioned IT department from contractor heavy to full time employees• Introduced product organization and developed and executed roadmap resulting in NPS increase• Champion of cloud first focus with application hosted in both Amazon and Google environments• Created and implemented controls and processes to attain SOC1 Type1 and Type2 certifications• Instituted annual penetration, application security, disaster recovery, and cloud security testing• Present accomplishments at board meetings and provide data for investment fundraising

Led software engineering, project management office, business analysis, and quality assurance teams and an $11M IT budget at a Fortune 500 company focused on commercial vehicle sales and service in the U.S. and Canada.• Reported to CIO with five direct reports, an overall team of 42, and an $11 million IT budget• Increased revenue by 30% by driving eCommerce website and process changes• Focused effort to rebuild relationships, trust, and partner with executive business leaders• Established enterprise project prioritization process, demand funnel, and IT capacity planning• Developed mature agile practices and product team mentality• Led enhancements to custom developed point of sale system and customer facing web sites• Partnered with executive leaders to transition from a custom built CRM to Dynamics 365• Created cross-functional project teams, merging software engineering and SAP team members• Onboarded 27 new team members in three years• Implemented vendor reviews to standardize contracts and negotiate better pricing

• Led marketing technology, financial systems, HR & payroll systems, and QA teams• Coached, mentored, and managed performance of 5 direct reports and an overall team of 52• Championed the agile methodology and a product driven organization• Created product team to drive personalized customer journeys• Implemented customer data mart with data matching tools, yielding value of a customer KPI• Improved customer matching by 20% and email campaign conversion by 11%• Reduced payroll issues by 1/3 after creation of payroll stabilization product team• Expanded HR roadmap to fully utilize WorkDay and displace redundant recruiting systems• Instituted RFP process for company-wide future procure-to-pay system• Drove efficiencies in QA testing using test automation and robotics yielding a 20% time savings

Served as acting CIO for CarMax Auto Finance, the captive lending arm of CarMax Auto Superstores servicing 1M+ customers with a $15B portfolio of managed receivables making up 40%+ of all financing for CarMax’s used vehicle sales• Reported directly to the CIO of CarMax and the President of CarMax Auto Finance• Led software engineering, project management, and QA teams• Upgraded IT department and software offering to allow for portfolio increase of $10 billion• Created redundancy for credit scoring, telephony, and loan servicing systems• Instituted CarMax’s first fully remote workforce for auto finance account servicing• Piloted program to support tier three financing and an alternate servicing team• Selected and implemented Office 365; converted email and calendar for 15,000 users• Modernized over 150 IBM applications to run in SharePoint Online and other technologies

Led CarMax Auto Finance software engineering team and Database Systems team.

Led software engineering teams responsible for Vehicle Sales, Business Operations, Parts and Service, Vehicle Reconditioning, Auctions, Transportation, and Merchandising.

Designed and developed systems for corporate associates, vehicle sales, service and parts, and vehicle reconditioning.