Joe Armstrong Email and Phone Number

• Agile product owner bringing a new claimant web portal to the insurance market.• Building industry-leading tools and technologies to enhance communication and decrease cycle time.

• Product Owner, team lead, scrum master, and senior business analyst (combined role) for next-generation decentralized clinical trial system.• See https://www.iconplc.com/solutions/technologies/icon-digital-platform/index.xml for more details.• Led daily standups comprised of developers, QA, subject matter experts, and business management. • Led cross-functional BDD design and requirement-gathering sessions.• Documented detailed functional and technical requirements in Jira user stories and tasks. • Triaged incoming bugs during functional testing, UAT, and E2E. • Managed product roadmap, priorities, and backlog.

• Customized web and mobile systems for clinical trials.• Lead Business Analyst for several successful and impactful trials.• Built trial questionnaires using a variety of coding languages.• Created a process to reduce translations overhead by approximately 60%.

• Product owner, UX/UI designer, project manager, and QA for custom projects.• Conducted initial stakeholder meetings to establish project goals, scope and roadmap.• Collaborated with developers and stakeholders to balance development effort with functionality.• Designed UX/UI storyboards and written functional specifications.• Managed the development process including stakeholder updates.• Created test plan and executed all test cases. • Successful projects included real-time solar energy reporting dashboard for the County of San Diego.

• Performed simultaneous roles of product manager, product owner, project manager, business systems analyst, UX/UI designer and test analyst for cutting-edge contracting and reporting web platform: o Used industry knowledge and research to manage short and long-term product roadmap. o Worked closely with cross-functional stakeholders including IT, sales, marketing, claims, and legal. o Designed system features with the greatest cost/benefit balance. o Created UX/UI mockups and technical requirement documentation. o Managed the development phase, created test plans, and completed all QA. o Consistently re-prioritized product, feature, and bug backlog. o Implemented agile development and a behavior-driven development approach.• Successes include: o Took industry-leading platform from zero to millions in revenue and tens of thousands of users. o Integrated multiple systems and reduced onboarding overhead by 90%. o Designed new claims system with automated workflow and new custom CRM screens. o Designed content management system to reduce IT overhead and allow tailored user experiences. o Designed eContracting, eSignature and ePayment systems with API integrations. o Built real-time reporting for outside sales team and executives to address their specific needs. o Drafted gap analysis that secured corporate funding for multi-billion dollar global platform. o Participated in sales and marketing Salesforce design and rollout. o Instructional designer for custom LMS. Wrote, edited and voiced over 30 website training courses.

• CarsDirect.com is an automotive startup founded in 1998 and sold for $1.1 billion in 2014.• Held critical cross-functional roles in operations then promoted to regional manager. • Represented the 100+ sales force as SME and UX/UI designer for new CRM customization.• Designed and piloted a streamlined business process that eliminated information handoffs, created the “Vehicle Specialist” position, and helped the direct sales channel become profitable.• Led go-to-market strategy and rollout for CarsDirect Connect, our lead generation product. • Managed staff of 15.