Joseph Armbruster Email & Phone Number

Baltimore, Maryland

Primarily concerned with player service and safety of the gaming floor. Expected to establish quick personal connections and provide a comprehensive overview of casino operations. Regularly tested via a system of “Mystery Shops” that prove rigid in structure and expectation.Trained as a Command Center Operator. Responsible for role and detail delegation to a security force of approximately 25 guards. Functions as liaison between internal departments for casino activity and emergency events.Performs multitude of tasks related to the transport and security of large volumes of money.

Trained and certified in operation of warehouse machinery, including high lifts, fork lifts, pallet jacks, etc. Required to work efficiently under variable load and with daily time constraints. Open warehouse environment enabled and encouraged interaction with customers.

Procured items within warehouse and arranged them for packing. Position required constant movement in a small warehouse environment. Tasks included packing, shipping, receiving, operation of lift, heat pressing, among others.Trained many positions in the warehouse.

Philadelphia, Pa

Worked various sales and store upkeep duties, including alcohol sales and advertising, stocking, unloading delivery trucks, lottery sales and scratch off ticket refills, and general customer service.Trained as Asst. Manager. Communicated with alcohol sales representatives, planned and placed weekly orders, processed weekly alcohol sales and lottery sales deposits at bank, and calculated net profits.