• Directly managed a team of developers, product managers, and program managers to deliver features for the Alexa Smart Home Developer Experience and Certification programs. Products include developer tooling that used throughout the complete device lifecycle and the Alexa Certification Console, which is used by Alexa Smart Home partners to apply for and complete device certification programs, such as Works with Alexa.• Led the design and delivery of features that increased our Alexa certified smart home selection on Amazon.com by ~12k products (52% year over year growth) and reduced partner certification cycle time by 19 days (30% YoY growth).• Serving as the Amazon certification representative in the Matter (formerly Connected Home over IP/CHIP) working group, which aims to establish a new, open smart home connectivity standard.

• Worked across Alexa Devices and Smart Home teams deliver several features in support of expanding the Certified for Humans certification program in to seven new product categories and five new locales. • Supported the Alexa Certification Console team to onboard the Frustration Free Setup certification program to the console. Worked with dependency engineering teams to align on design and schedules and drove closure of requirements with product and internal certification testing stakeholders.

• Managed the end-to-end development lifecycle of the Amazon Business Delivery Experience and Verticals programs. Responsibilities included initial project architecture design, day-to-day engagement with engineering teams, dependency management, regular status and risk tracking, and long term roadmap estimation and planning.• Led the delivery of a series of net-new package delivery related features and enhancements which led to a 40% reduction in delivery failures and 27% reduction in customer contacts. Changes throughout the program spanned across fourteen engineering teams in different organizations.

Member of Team Yeti, a robotic combat team competing on the Discovery channel's show BattleBots.

• Responsible for the successful delivery of custom professional service engagements, including large scale deployments of Nutanix equipment, enterprise workload migrations, and virtual desktop infrastructure roll outs.• Successfully managed multiple concurrent projects with remote consultants across global timezones. Developed project plans to meet internal resourcing constraints and external customer needs/dependencies.• Managed expectations of external customer stakeholders as well as internal stakeholders, such as sales teams and consulting management. Established project communication channels to best fit each consulting engagement.• Continuously monitored and sought improvements for internal PMO practices. Suggested and implemented process improvements within the team to improve consistency and efficiency of project execution. Examples include standardization of workflows for simple install projects and common templates for communication and reporting.• Mentored PMO new hires on project management best practices and provided guidance throughout project life cycles.

• Served as the Program Manager for the Unified Commerce Renewals project, an ongoing project to transition Cisco service and subscriptions business and build support for new product offerings in to Cisco’s common eCommerce workspace (Cisco Commerce Workspace).• Supported and coached the team throughout agile ceremonies including daily scrum meetings, backlog grooming, planning, and retrospectives. Worked with team members and cross-functional teams to remove impediments and find methods to reduce the occurrence of regular issues.• Worked with cross-functional teams operating on different release models, including a mix of agile and waterfall, to plan for dependencies and deliver inter-dependent business scope on schedule.• Scaled the group’s agile practices as the scrum team grew in size to support increased scope demand. Worked with and educated management and stakeholders on agile practices to ensure teams were appropriately staffed/sized. Trained additional scrum masters to support new teams and established a scrum of scrums model to promote collaboration and resolve issues across the scrum teams.

• Managed key projects with concurrent schedules for the Cisco Service Contract Center, an $11B service and subscriptions eCommerce portal. Responsible for department budget of $2.5M per quarter and individual project budgets averaging $1M.• Created project plans, managed budgets, and authored Statements of Work documents for contract based personnel. Worked with stakeholders to create change requests and review impacts during weekly change control board meetings.• Managed global project teams of several analysts and engineers on each project, beginning with the requirement reviews and leading the teams throughout the project lifecycle. Worked with cross functional teams to secure necessary supporting design and code changes. • Presented project status updates and any on-going risk mitigation activities regularly to business stakeholders and IT management. Shared release quality metrics and suggestions for future improvement in operations review forums after project go-live.• Developed and implemented agile release plan for high priority system scope items, reducing the delivery time from three months to six weeks.

• Served as the lead engineer for B2B applications. Aligned the applications with long term Cisco initiative based changes including legacy tool retirements, database migrations, and new business model introductions. Lead a team of three analysts to deliver functional designs, review and approve technical designs, and work on issue analysis and resolution during the test cycle.• Authored functional specifications for business stakeholder requested fixes and enhancements for the Cisco service contract quoting and ordering B2B system. Reviewed and approved subsequent technical designs.• Managed Cisco partner technical on-boarding projects for B2B applications. Authored timelines, managed testing and bug fix plans, and shared regular project updates with stakeholders. Established upfront engagement of cross-functional teams for application support throughout the on-boarding process. Onboarded 10 new Cisco partners during the projects.• Developed PL/SQL and Java code fixes for application issues. Analyzed and established system performance baselines and identified areas for architectural improvements.

• Administered and troubleshot general hardware, software, and network support for a workforce that of over 120+ Windows development workstations and 40+ Windows and Linux network and application servers. • Key contributor to initiative which standardized company processes and documentation to conform to DoD Information Assurance guidelines. Updated and maintained company backup images to ensure compliance. • Created and administered hardware virtualization for various operating systems using VMWare. Consolidated existing servers onto virtual machine host servers, which provided resource abstraction and improved maintainability and scalability of back-end systems. • Contributed to the design of a new perimeter network layout, including the creation of a DMZ space and the selection of new routers to expand network capabilities and allow for future expansion. • Oversaw the relocation and administration of customer critical servers at a colocation data center.

• Co-led, planned, and implemented site-wide reorganization of server, network, and rack mount physical infrastructure. Evaluated power and bandwidth requirements for all back-end systems. Formally presented system redesign proposal and reported progress to company directors. • Managed inventory of all computer hardware components and software licenses. • Built, configured, and maintained development workstations. Supported software developers and solved floor issues.