Joe Gentile, Pmp, Csm, Ssm Email & Phone Number

• Drive cross-functional teams through all development and release phases of complex, large-scale, highly visible advertising technology innovations which are revenue generating• Delivered ‘START’ (Set Top Ads in Real Time) - a two-year long endeavor to integrate a more scalable, robust targeted advertising platform, and deploy to 9.1M US households resulting in 97% year-over-year revenue growth• Functioned as Product Owner to enable self-service capabilities for Programmers to administer their own linear TV Addressable advertising campaigns requiring complex integration work across multiple vendor platforms and legacy systems - resulting in significant company revenue and operational efficiencies• Designed and implemented project management best practices, including integrated plans, and improved senior leadership real-time dashboards via Smartsheet, resulting in wide-spread adoption of the tool and practices

Edgewood, Ny

• Significantly advanced one of Broadridge’s primary corporate objectives of digital transformation by successfully delivering multiple complex, high-profile programs• Drove several initiatives to integrate new innovative digital communication platform (Active Path) with Broadridge’s legacy systems which resulted in increases in customer engagement and client satisfaction• Improved efficiency and quality of the software development lifecycle by leading the development and implementation of DevOps automation for nearly 100 proprietary applications• Minimized project schedule delays through early identification of risks, and implementation of mitigation strategies• Deliver senior executive level reports articulating project status, schedules, and risks • Facilitate Agile ceremonies including Sprint Planning, Daily Stand-up, Sprint Review, and Retrospective • Optimize team performance by providing knowledge and training to project teams and the IT Product Development Group on technical tools and project methodologies

Stamford, Ct

• Developed product roadmaps through the creation of product prototypes and proofs of concept, and orchestrated field trials to test new feature feasibility and customer-value• Improved usage adoption of the customer care mobile application by developing and implementing internal and external marketing promotions• Launched customer account management mobile app for iOS and Android, providing subject matter expertise and value-driven requirement prioritization to highly disciplined Agile development teams. Responsible for $2.7 million capital project budget to unify mobile app capabilities of three legacy companies into a single platform stemming from the 2016 merger of Time Warner Cable and Brighthouse Networks • Concurrently lead multiple project teams to drive the development, refinement and adoption of Charter's digital self service capabilities

Stamford, Ct; St. Louis, Mo

• Hired into a newly-formed position to lead, plan, and deliver business critical corporate projects involving cross-functional operations grounded in information technology initiatives• Championed a project of major consequence related to the company’s new knowledge management software, a $3.5M purchase, which was underutilized by employees as it failed to meet expectations• Constructed a project work stream in MS Project, inclusive of the identification of risks, workflows, timelines, milestones, and mitigation strategies—the latter against conceivable glitches and challenges• Assessed the subject matter expertise required for the project and engaged 10 IT employees as well procured 10 vendor-side professionals to accomplish the tasks required• Ensured the team’s optimal and efficient collaboration through the diligent use of digital collaboration tools and techniques• Capitalized on an opportunity to develop additional competencies in less-experienced technical staff by identifying knowledge gaps and coordinating knowledge transfer from the vendor resulting in a notable increase in development team efficiency• Briefed stakeholders, seven Vice Presidents, in biweekly conference calls. Also ran daily and weekly project meetings with the team sharing, visually and verbally, the intricacies and convolutions of the project. • Delivered the improved software within the seven-month expectation, subsequent to performance testing indicating a 41% improvement in speed, rewording and consolidation of content, resolution of all high-priority defects, and the desired threshold of “no tolerance” for missing content. The aforementioned also produced a 42% increase in tool adoption.

Bethpage, Ny

• Led the geographic expansion and feature enhance of the industry’s first cloud-based DVR service resulting in significant company revenue. Cablevision’s Network DVR service received an Emmy Award for Technology and Engineering from the Academy of Television Arts & Sciences. • Accountable for the overall planning, execution, and strategic alignment of multiple software engineering projects. Delivered all aspects of the product development life cycle including requirements gathering, design, development, all phases of testing, production, launch, and feedback analysis.• Significantly improved the quality of new software releases by developing and implementing Beta Testing and User Acceptance Testing (UAT) strategies for new and enhanced customer-facing video products• Executed multiple product launches and ensured the success of projects through analysis of key metrics (quantifiable performance testing) and customer/stakeholder feedback• Directed UI/UX designers to develop and test new user interface features for the video product platform• Managed six-figure project budgets. Reviewed vendors’ proposals for costs against functionality and negotiated release schedules. Presented options and recommendations to senior management.• Developed comprehensive use cases targeting product requirements and core functionality• Assembled and led teams comprised of internal and external engineering talent• Informed senior project management leadership of project progressions through formal presentations complete with detailed PowerPoint workflows and data • Delegated responsibilities to several direct reports (Manager of Product Development and Test Analysts)

Combined my technical skills, process improvement capabilities and relationship building to:• Develop, implement and refine the company’s field beta test program• Lead teams of field beta testers to validate new and enhanced customer-facing products• Prepare Consumer Operations to support new product releases, and authorize product launches• Prioritize issues and defects, and recommend product improvements prior to market launch• Develop use cases and test scripts with traceability to product functionality• Engage with key stakeholders across the company including Product Management, Engineering, Network Management, Quality Assurance and Consumer Operations

Melville, Ny

Ensured Call Center readiness for new product launches and process improvements. Led in the design, delivery, and evaluation of online learning and instructor-led training programs. Conducted needs analysis to uncover performance improvement opportunities. Designed, delivered and evaluated several interactive eLearning programs resulting in average 26% increase of correct responses to customer inquiries, and led to total embracement of eLearning in the call centers.

Jericho, Ny

Directed and oversaw all training activities for sales agents, customer care agents, technicians, and dispatch. Identified opportunities for process improvement through analysis of exception reporting and observation. Designed, delivered and evaluated learning programs to target company-wide performance improvement. Combined automation with business processes to reduce average handle time of customer transactions. Facilitated the integration of internal and external teams to ingest new business processes across multiple demographic market areas.

Woodbury, Ny

Developed and executed on a multi-million dollar project to prepare 3,200 employees across the U.S. for a retail computer system upgrade. Designed and implemented an online knowledge database for sales associates and customer service agents.

Bethpage, Ny

Provided custom computer training offered to entire company including proprietary applications and office automation. Hired, trained, and managed four-person team of instructors, and course designers. Led cross-functional teams through enterprise software upgrades and acquisitions. Managed team of instructors and course designers through major regional Oracle deployment where 1,875. Accounting, Inventory, and Purchasing users were prepped to use Oracle Applications prior to Y2K.

B.S., Communication

Activities and Societies: WCVF Radio, Orchestra, Choir, Music Theory MinorCommunication

Bachelor Of Science - Bs, Communication And Media Studies, Magna Cum Laude

Activities and Societies: Audio Production, Radio Programming and Broadcasting, Business, Music Theory and Performance