Joe Ayala Email & Phone Number

Dallas, Tx, Us

Mountain View, California, Us

• Own Client Relationships: Manage a portfolio of key accounts, serving as their main point of contact and trusted advisor.• Drive Revenue Growth: Identify upsell and cross-sell opportunities by understanding client needs and leveraging deep product knowledge.• Conduct EBRs/QBRs: Lead regular client meetings, including Executive & Quarterly Business Reviews, to discuss performance, explore new opportunities, and ensure client satisfaction.• Onboard and Educate: Guide new clients through the onboarding process, providing training and resources to ensure successful adoption of Intuits Financial Software portfolio.• Analyze and Optimize: Dive into client data to monitor usage, identify areas for improvement, and proactively address any potential issues.•Collaborate Across Teams: Work closely with Sales, Product, and Support teams to bring client feedback into the company and advocate for continuous improvement.•Become a Product Expert: Develop a deep understanding of Intuit’s Tax Portfolio, quickly mastering the technical aspects of our solution and becoming a go-to resource for clients.

Tokyo, Japan, Jp

•Build proactive and strategic relationships with customers to thoroughly understand, document, and align client strategies and business outcomes.•Monitor customer health scores and churn risk, taking ownership of addressing gaps internally by collaborating with the appropriate stakeholders to mitigate low health and/or at-risk customers.•Attend regular customer executive business reviews to ensure alignment with customer success plans.•Ensure the portfolio of accounts is prepared for renewal while monitoring for expansion opportunities with Trend Micro's advanced endpoint and Cloud offerings.•Act as an internal advocate for the customer success philosophy and customer journey, ensuring its integration across the entire organization.•Leverage Salesforce for effective customer management and data tracking.•Supported an ARR base of over $1 million.

•Invest and manage a portfolio of investments to obtain maximum returns•Maintain a solid understanding of financial markets, pricing, strategies and market dynamics•Interact with Capital Investment peers to critique daily/weekly log of investments and profitability•Train new peers on-boarding to become Capital Investment Managers*Interact with Capital Investment peers to critique daily log of investments and profitability*Utilize TDAmeritrades robust ThinkOrSwim (TOS) charting platform via monitoring, executing and exiting trades via chart analysis*Train new peers on-boarding to become Capital Investment Managers*Utilize communication tools to stay connected on market announcements, conditions and pivots

Newbury, Berkshire, Gb

•Leveraged and developed business relationships for solution-based selling and business development in the southeast territory•Maintained awareness of market trends and internal product development to consult with and provide solutions that met the needs of customers •Drafted sales proposals and worked cross-functionally to complete contracts that satisfied customer requirements and internal business objectives•Served as a liaison to customers to advocate for any questions and concerns•Actively engaged with potential customers through multiple media to raise awareness of business offerings •Leveraged Salesforce for effective customer management and data tracking•Maintained weekly pipeline growth of $100k

Chicago, Il, Us

•Develop and maintain relationships with the global Locke Lord teams/businesses and external vendors•Investigate network outages, slowness and resolve and track solutions•Improve and influence Locke Lord's network technologies and practices•Maintain, troubleshoot, upgrade Cisco routers 2900ISR /switches 3850’s/nxos•Provide LAN/WAN support, perform hands on problem determination, manage vendor/carrier problems TCP/IP•Utilize Visio diagraming LAN/WAN physical/logical connections and layouts to trouble-shoot network infrastructure issues•Monitor network utilization and operational status for all of Locke Lord locations using SolarWinds•Maintained internal wireless network through us of Cisco WAPS/wireless LAN controllers

New York, New York, Us

•Provided LAN/WAN support, perform hands on problem determination, manage vendor/carrier problems TCP/IP•Influenced and improve Citigroup's Network Operations practices and technologies experience with Cisco switches/routers and multiple monitoring •Developed and maintain relationships with the global Citi teams/businesses and external vendors*Work with telecommunications circuit issues:T1,T3, DS3, OC12,NI/SJ, Demarc,CSU/DSU, vendors: AT&T, Verizon, Level 3

Lisle, Illinois, Us

•Facilitated student success to achieve graduation goals•Identified areas of challenges and find proper support to maximize time/finances used towards earning a degree•Analyzed rate of progress towards each students program* Analyze rate of progress towards each students program* Identify areas of challenges, and find proper support to maximize time/finances used towards earning a degree* Follow up with students regarding their experiences for the current semester

•Generated sales for Disaster Recovery and Business Continuity for mid-market companies ($100 million to $1 billion revenue) in Dallas/Ft.Worth Area•Established a pipeline of $500k within eight months •Mentor new hires through sharing of experiences of sales process

Created business-to-business database sales for the promotional products industry through assigned territory for the Southeastern United States Region* Developed and maintained relationships with potential and existing clients through cold calling and continued follow ups.* Produced company-wide sales through group software presentations and weekly presentations that enabled prospects to understand the value in the database offered.* Organized, tracked and forecasted new business, which improved efficiency in prospecting for existing and future clients.* Managed and resolved all customer service and software concerns: For example, insured customer would have zero interruption from ending trial period to beginning subscription of software.* Generated renewals within territory.* Leveraged thorough knowledge of competitors' products to win sales over the competition.* Engaged prospects and clients at tradeshows across the United States to increase awareness and generate sales through demonstrations and discussion.Big Buck Restaurants 2002-2003Server* Enclosed sales with confidence and enthusiasm * Demonstrated genuine care for the needs of guests* Consistently communicated with guests to ensure satisfaction* Accounted for revenue from each guest

Round Rock, Texas, Us

•Created business-to-business database sales for the promotional products industry through assigned territory for the Southeastern United States Region