Manage 400+ DoorsDispatch and schedule maintenance or repair vendorsProcess invoices to pay vendorsProvide updates to homeownersManage ticketing systemAccept/Decline work ordersProvide estimates on repairs

Resolve customer and partner issues by answering inbound calls and emailsWork GSA resolution tickets by providing updates on GSA orders, escalate to the VOM team when necessaryManage CS Inbox by responding to customer inquiries or reassigning tickets to the correct bucketLook for ways to improve processes, procedures, and overall efficiency

Cold calling through potential sellers' listScheduling appointments with the Acquisitions manager

● Lead Manager○ Conducted daily, weekly, and monthly meetings○ Generated monthly sales and presented to the teams○ Monitored and assigned leads to Direct Reports (Inside Sales) sent by Cold Calling, Texting, and Email Team○ Monitored and listened to voicemails from potential sellers ○ Sent follow-up texts to past leads or potential sellers ○ Sent automated voicemail through Slybroadcast ● Data Entry ○ Entered data to Podio, InvestorPO CRM from potential sellers received from different marketing channels (Direct Mail, Website, Cold Texting, Recorded Voicemails, etc.) ○ Extracted data as clients need from Mibor, CRM (Podio CRM, InvestorPO or RealStateInvestor CRM, etc.) ● Email Management ○ Monitored email inboxes for follow-up responses from potential sellers ○ Received updates from appointment schedules

● Real estate cold caller and appointment setter○ Followed a script-driven call flow and handled questions and objections○ Gauged seller motivation○ Inputted data into a Podio (CRM) form● Real estate admin assistant○ Sourced leads and performed skip tracing○ Completed property research and comparative market analysis (comparables)○ Created basic spreadsheets using Google Sheets● Basic social media admin○ Set up accounts for Facebook, Twitter, Instagram, and LinkedIn○ Created and posted content with and without Hootsuite○ Performed basic graphic design using Canva● Property management customer service○ Managed basic maintenance work orders○ Addressed general inquiries and coordinated transactions via phone and email

● Conducted outbound cold calls to potential customers to promote and sell credit repair servicesand rent-to-own houses● Utilized persuasive communication skills to engage prospects and generate interest in the offeredservices and properties

● Conducted outbound cold calls to prospect leads, targeting potential customers interested insoftware solutions offered by Fortune 500 companies● Utilized effective communication and sales techniques to engage prospects, build rapport, andgenerate interest in the software products

● Taught English to students of all ages, ranging from 5 to 60 years old, through online tutoringsessions● Conducted interactive and engaging English language lessons, incorporating a variety ofteaching methods and resources to enhance learning

Unit Manager (Australia Front End Collections) ● Managed a team of 15 Collections Officer ● Generated reports for the business ● Projected collections for the next few weeks or months ● Approved card blocks (Card Reactivation, Spending block removal, Complaints management, etc.) ● Performed call monitoring (up to 100 calls per month)Unit Manager (Singapore Citiphone) ● Monitored Average Handling Time (AHT) ● Conducted Net Promoter Score (NPS) training for officers ● Approved card blocks (Card Reactivation, Spending block removal, Complaints management, etc.) ● Performed call monitoring (up to 100 calls per month) ● Conducted performance coaching Unit Manager (US Retail - Best Buy) ● Managed a team of up to 15 - 20 Customer Service Representatives ● Conducted Net Promoter Score (NPS) training for officers ● Manager approvals (Card Reactivation, Spending block removal, Complaints management, etc.) ● Performed call monitoring (Up to 100 calls per month) ● Conducted performance coaching Mortgage Specialist / Bi-Weekly Payment Specialist (US Citimortgage) ● Handled billing inquiries and resolved disputes ● Sent document copies as requested by customers ● Provided Escrow analysis ● Calculated PITI (Principal, Interest, Tax, & Insurance)

IBM Daksh [ January 2011 - August 2012 ] Subject Matter Expert ● Acted as a point of escalation for complex customer issues or inquiries ● Provided knowledge and expert assistance to agents having difficulty with customer inquiries Customer Service Representative / Technical Support Level 1● Processed payments and handled billing inquiries ● Provided website assistance ● Assisted with customer’s phone activation and provided basic troubleshooting