Joe Baumgartner Email & Phone Number

United States

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Listen and be empathetic. Flexible,reliable and honest relationship building on a day to day basis. Morals based on biblical truths.

Usaa

Responsible for creating the Strategic IT Plans for seven business partners and coordinating their yearly project portfolios. Created three year strategic IT plans that tied business capabilities to process improvements. Generated IT automation ideas to support business process improvements. Ensured current year’s portfolio of ideas are evaluated and planned for implementation.Engaged IT resources to supported business areas including CFO, Environmental, Health, Safety, Security… Show more Responsible for creating the Strategic IT Plans for seven business partners and coordinating their yearly project portfolios. Created three year strategic IT plans that tied business capabilities to process improvements. Generated IT automation ideas to support business process improvements. Ensured current year’s portfolio of ideas are evaluated and planned for implementation.Engaged IT resources to supported business areas including CFO, Environmental, Health, Safety, Security, Human Resources, Corporate Affairs, Legal and Supply Chain Management. Created business cases for 26 IT automation ideas in 2016. Assessed twelve ideas with Enterprise Architecture for application rationalization and setting priorities. Initiated projects with the Project Management Office and supported resources across several departments to complete eight major projects. Created 12 Three Year Strategic plans for business partners including 2017 to 2019 ideas. Budgeted new ideas for 2017 estimated at over $8,000,000.Results:IT department better prepared for business automation demandDeveloped first coordinated automation strategies across the corporationBudgeting and resource planning vastly improvedFaster delivery of IT solutions with better business valueStarted continuous process improvement cycleCreated new process to control daily business demand for IT resourcesCreated new process to coordinate application acquisition across Legal, Supply Chain Management and Information Technology Show less

San Antonio, Texas Area

Responsible for Lender Placed Operations Business to Business data exchange. Fully responsible for developing and maintaining data exchange between SWBC and clients. Operated and improved the data exchange between SWBC and insurance companies using standard Electronic Data Interchange (EDI) file formats. Trained analysts to use Extract, Transform and Load (ETL) software from Information Builders Inc. Directly reports five EDI analysts and five ETL developers. Coordinated with business… Show more Responsible for Lender Placed Operations Business to Business data exchange. Fully responsible for developing and maintaining data exchange between SWBC and clients. Operated and improved the data exchange between SWBC and insurance companies using standard Electronic Data Interchange (EDI) file formats. Trained analysts to use Extract, Transform and Load (ETL) software from Information Builders Inc. Directly reports five EDI analysts and five ETL developers. Coordinated with business units to define requirements and present the programming deliverables. Designed initial ETL configurations. Developed and tested the process with clients, vendors, partners, SWBC IT and the business units. Coordinated with the users, IT, clients, insurance companies and the clients’ bank to implement projects.Configured solutions with error detection. Created monitoring process to report errors and late files. Built configuration management model and implemented change control procedures.Results:• Created a new data file loading process• Reduced time to onboard new clients’ data file by eight days• Reduced each client’s implementation costs by 90%• Recognized improvement by product managers who requested our ETL for 5 other strategic products• Created 600+ ETL client file processes over four years• Ensured availability was 99.9% for over 10,000 files processed monthlyEDI Results: • Resolved issues and made process improvements for 500 clients’ insurance updates (3,000,000 Loans)• Developed process to load 2,000,000 insurance records with new EDI files to improved efficiency• Implemented a process to pay the insurance premiums via EDI electronic ACH payments• Paid $25,000,000 in insurance premium to one insurance company in the first three months Show less

Responsible for assessing and implementing IT changes to improve service center operations. Worked with sales to onboard new clients. Monitored the daily file exchanges between SWBC and clients. Provided technical support to account managers. Directly managed 10 Business Systems Analysts.Organized the team of Business System Analysts to achieve much higher productivity and customer satisfaction. Instituted processes with Business System Analysts to document requirements, analyze… Show more Responsible for assessing and implementing IT changes to improve service center operations. Worked with sales to onboard new clients. Monitored the daily file exchanges between SWBC and clients. Provided technical support to account managers. Directly managed 10 Business Systems Analysts.Organized the team of Business System Analysts to achieve much higher productivity and customer satisfaction. Instituted processes with Business System Analysts to document requirements, analyze project priority and measure SLOs. Systematized my team’s work for greater efficiency and effectiveness. Planned and developed with IT to develop process improvements to improve the Service Center. Collaborated with Project Managers to deliver product changes. Directed my team on testing and implementing the IT change requests. Use IBI Data Quality Control and WEBFocus.Results:• Coordinated five to 10 IT changes weekly for process improvements• Demonstrated client out-call process with third party vendor to improve client communications• Connected out-dial system and web verification to improve service center operations • Reduced Service Center training by four weeks with implementation of new Web interface• Created a new automated system to monitor client files for the two highest revenue products• Reduced the number of people reviewing files from 10 to one using the automated solution• The system was automatically reviewing 99% of 2,000+ files processed monthly Show less

San Antonio, Texas Area

Support proprietary and vendor purchased applications. Applications support P&C Insurance, IT Support tools, Testing, Finance and Human Resources. Maintained P&C, Accounting, and Human Resources systems. USAA moved from level one to level four on the Capability Maturity Model scale during my time as a Software Process Engineer. Established a 99.9% system availability for Corporate Finance purchase package system. Affected a 30% reduction in coding costs through off shore competitive bid.

Managed support teams for telecommunications, data network and system security. Provide planning and architecture functions for Fortune 100 system infrastructure.Supported voice and data network for 15,000 employees and across six locations nationwide. Successfully implemented 18 telephone systems ($1.5M/project) including the installation of the Northern Telecom SL-100 system ($20M/3 year project). Maintained 99.9% availability for voice and data network. Managed Advised business projects on… Show more Managed support teams for telecommunications, data network and system security. Provide planning and architecture functions for Fortune 100 system infrastructure.Supported voice and data network for 15,000 employees and across six locations nationwide. Successfully implemented 18 telephone systems ($1.5M/project) including the installation of the Northern Telecom SL-100 system ($20M/3 year project). Maintained 99.9% availability for voice and data network. Managed Advised business projects on security direction. Managed Firewall team. Implemented first consolidated USAA security program. Simulated system attacks and social engineering. Reduced operating costs by 17% over 3 years. Show less

Itil 2011 Editioin Overview: Creating A Service Culture

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Engage Agile Stakeholders And Lead Agile Teams

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Certificate, Project Management

Agile Priciples, Methodologies And Mindset

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Microsoft Windows Server 2012 R@ - Advanced Infrastructure: Updates

On line course.

Project Management Professional Certification Course

Preparation for PMP Certification

Bachelor Of Science (Bs), Organizational Behavior

As a military academy student, I had extensive courses in engineering including all the math and science courses.

Master'S Degree, Systems Management

Completed while working full time in San Antonio and Korea.