Sr. Software Test Analyst – Oracle C2M Project  Create system requirements and matrix report. Develop project quality management plan and develop test plan and test strategy Develop test resource estimation schedule and test deliverables report. Prioritize test conditions and features to be tested. Design and develop test cases and test scripts for the system, integration, regression, and user acceptance testing. Identify necessary test data to support test conditions and test cases. Schedule test executions in appropriate order. Execute test scripts and verify system functionality and usability of various software applications. Conduct ad-hoc and exploratory testing, when applicable. (system, regression, and user acceptance testing). Identify system and testing risks and work arounds.  Manage project issues and software defects.  Facilitate defects review sessions  Monitor defects resolution process. Develop Comprehensive Defect Reports (Number of Defects, Metrics, Status, and Priority).  Design, track and collect quality assurance metrics to monitor project and product quality.  Ensure the delivered products meet customer’s expectations. Make recommendations to improve quality of the software products, processes, and services. Test File structure and web services utilizing SOAP UI.

Biosoft Consulting – City of Seattle December 2020 – PresentSr. Test Analyst for CCB 2.7 & MSCS Cloud Services Upgrade Review business requirements and business processes to create business case scenarios and test cases. Experience with waterfall and Agile methodology, structured testing theory, and quality assurance methodologies. Analyze requirements and design documents to develop test strategies and test plans. Develop test results documents and present results to client and management for approval. Conduct testing for business processes, enhancements, interfaces for MSC ILM, ISView Bill Print and Letter Print. Create test data and account setup Validate user credentials, roles, and privileges. Create and execute queries using SQLDeveloper to find test data and verify test results. Create and track defects using ADO – Azure Devops Suite. Prepare testing Status and progress reports – describes the progress of the testing results, the number of defects, the categorization of defects and the steps to resolve defects. Work with business subject matter experts to modify existing test scripts and test results documents. Conduct automation testing.

Sure Power Consulting – LADWP/OracleSr. System Tester for CC&B – LADWP Upgrade for Oracle CCB from version 2.3.1 to 2.6Review business requirements and business processes to create business case scenarios and test scripts.Build test plans, test scenarios, and test scripts with linkage to business requirements.Develop test results documents and present results to client and management for approval.Conduct testing for business processes, enhancements, interfaces, bill print, letter print, defects, and build validation.Create test data and account setupValidate user credentials, roles, and privileges.Create and execute queries using SQLDeveloper to find test data and verify test results.Create and track defects using Rational Quality Management.Provide support for UAT Phase 1 Testing.Prepare testing Status and progress reports – describes the progress of the testing results, the number of defects, the categorization of defects and the steps to resolve defects.Work with business subject matter experts to modify existing test scripts and test results documents.

Agile/DevOps Sr. Quality Assurance LeadLeading QA team members, working with developers and project managers to close out issues, support system changes, presentation of working code in end of iteration demos, priming and support of needed test data in various environment, tracking progress against test cases, and driving overall QA direction.Creating test cases from Rally Use CasesCollaborate with Product Owners/Business Owners and team to write acceptance criteriaCoordinate project team’s testing strategy for user storiesManage TTO (turn over to operations) for testing artifacts at releaseProject Manager for Canales email Marketing SystemsContinually evaluate testing tool to ensure the appropriate tools are being usedEnsure testing data is provisioned for 30+ loyalty clientsDevelop modeling techniques for discussions, development and test planningInvolvement with SIEBEL API/Web ServicesRequisition loyalty test data management and enterprise integration (Customer Hub and SABRE)Coordinate release validation for production delivery/deploymentSupport QA test automation for tools and test coverage to promote continues testing

Test Lead for Modesto Irrigation District ProjectMentor Testers on project team to improve skills and assist in career developmentFacilitate/promote communication across disciplines on project teamContinually evaluate the testing process to ensure current best practices are being followedDefine the testing strategy and approach for CCB and MDM projects.Create Implementation Approach for testing.Perform test preparations and execution plans.Administer HP ALM tracking system.Design, develop, and conduct system tests.Create test plan and test schedule.Facilitate meetings for testing deliverable completionManage Test Reporting Matrix in Quality CenterParticipate and contribute to BA/QA Community of Practice Data Provisioning between Oracle CCB and CRM Siebel applications.

Test Lead – WSSC CCB Integration“Test Management”: Provide assignments for QA Test Team, tracked test planning, test execution, and defect metrics to ensure team is progressing to the schedule as planned.Established testing goals and objectives and define test schedule.Defined test execution flow and activities.Defined test environment and interface requirements.Administer Quality Center tasks for testing planning / test lab, defect management, and requirements tracking.Build test scenarios and test scripts with linkage to business requirements.Complete Test Plan document for WSSC CCB Implementation ProjectConduct CCB Training with WSSC QA Test Team.Facilitated Defect Meetings / Defect Prioritization for POC Test PhaseConducted Requirements Review and tracked QA Review for each business requirement. Provide test status in daily project status meetings

Test Lead / Coordinator for CIS Consolidation Project (AGL / Nicor)Facilitate “Scoping” Sessions.Provide input on planning schedule.Administer Quality Center tasks for testing planning / test lab and defect management.“Test Management”: tracking metrics to ensure team is progressing to the schedule as planned.Complete Test Plan document.Maintain Testing Execution Schedule.Facilitates Defect Meetings / Defect Prioritization.Assigns defects to Fix-it Analysts.Provides input on migration schedules and approves migrations.Monitors and communicates Testing Status for the Phase.

Test Lead for Revenue Management Team on Oncor MMP Project. Performed requirements analysis to ensure documentation meets expected functional and business expectations.Obtained detailed specifications from business users to ascertain specific output information requirements.Create High Level Business RequirementsGathered Detailed Business RequirementsHelp develop UAT CCB test strategy for Revenue Management.Prepare Testing Status and Progress Reports – reporting progress of the testing results, the number of defects, the categorization of defects and the steps to resolve defects.Provide CCB and ALM training and support for Revenue Management UAT test team.Prepare test execution plan and test schedule.Coordinate test plan and test lab activities in ALMCoordinate batch processes for Nightly Billing batch.

Senior Testing Specialist (Sr. Consultant III) – Los Angeles Department of Water & PowerOracle CCB\MWM\MDM\CRM\BI Project. Test Lead 3rd Party Interface TestingDefine the testing strategy and approach for CCB, MDM, MWM and other DWP impacted systems.Identify implementation approach for specific tests, performing test preparations, executing the tests, logging outcomes, and administering the defect tracking system.Design, develop, and conduct system tests and support the acceptance testing.Prepare test plan and test schedule.Develop test scenarios, test cases and test scripts used for integration, and system testing.Prepare Testing Status and Progress Reports – describes the progress of the testing results, the number of defects, the categorization of defects and the steps to resolve defects.Prepare and execute testing for Oracle CCB to CRM Siebel Data migration and syncing.Analyze requirements, enhancements and interfaces required for integration testing.Conduct status review meetings.Coordinate 3rd Party Interface Testing for internal and external systems.Oracle BI Reports generation and validation.

Sr. Test Engineer – Image Direct 3 Project and SFI Project (Cross-platform imaging, deployment, and migration solutions using Dell Application and Dell plug-in for Microsoft System Center Configuration Manager)Obtained detailed specifications from business users to ascertain specific output information requirements.Performed requirements analysis to ensure documentation meets expected functional and business expectations.Create and implemented test strategy, detailed test plans, and test schedules. Created test cases and test scripts using HP Quality Center and Microsoft Test Manager (Visual Studio 2010).Data Prep – Company and account setup, user credentials, roles, and privileges. Modified XML configuration files.Verify test data and test results through SQL query tools.Create and Build ISO & WIM images, components, data files, and driver packs for system image projects. Upload OS image files and components using FTP tools and custom Dell application tools.Build and maintained test environment VM’s using Citrix XenCenter.Executed quality-control tests to ensure software meets specified standards and end-user requirements.Logged defects, facilitated defect triage, and retested software corrections to ensure problems are resolved.Created daily test status reports and metrics.Develop integrated processes for testing end to-end functionality with Agile and Waterfall methodologies.

Functional Business and QA Test Analyst / Functional Architect SaskEnergy & Golden State Water Company Oracle CC&B ProjectsFacilitate Discovery "As Is" SessionsFacilitate Oracle CC&B Fit Gap Analysis "To Be", and Configuration SessionsConduct Oracle CC&B User Training SessionsCreate Functional & Technical Specification Design DocumentsPerform Configuration for Oracle CC&B Application.Create & Execute Test Scripts for Unit & Functional Testing.Define data requirements for Functional and Integration Test Phases.Execute batch processes and create or modify data. Run queries with TOAD to validate results.Execute Test Scripts and Verify Test Results match Business Requirements.Report status of test activities and open defects.

Process \ QA Test Manager - Independent Consultant, PG&E SmartMeter Oracle CC&B ProjectLead the testing effort (assembly, product, regression, UAT, and performance testing)Develop and update testing standards and procedures and coordination of testing resources.Create Test Plan (Test Strategy and Test Approach documents)Facilitate testing environment requirements and toolsDefine data requirements as needed for each test phaseFacilitate meetings for testing deliverable completionPresent Test Progress Reports, Status and Metrics to the Project ManagerManage Test Reporting Matrix in Quality CenterSchedule, track and report the test team’s progress on defined deliverables and milestones Manage, escalate and report issues and risksReview testing and validate results to ensure that they meet the entry and exit criteriaManage all project documentation (SharePoint Administrator)Develop Test Phase Closure Memo upon completion of testing phase, and obtain appropriate sign-offs

Sr. Principal Consultant - Functional Architect\QA Test Manager – Trigen Boston, City of PhoenixPerformed end-to-end solution requirements analysis and design for CC&B v2.0.5 & v2.1.0.Conduct requirements JAD sessions (As Is & To Be sessions) and gather business requirements.Configuration for rates, accounts, Service Agreements, and customer contacts for CC&B v2.1.0.Developed External Design documents for reports, letters, and interfaces for CC&B v2.0.5 and v 2.1.0.Facilitate and manage migration of patches and code fixes as delivered from developers. Manage Testing (test schedule and staffing requirements) for Oracle CC&B v2.1.0 utilities project.Design test strategy, implement test plan, create test conditions and test scripts.Maintain and coordinate test documentation and defects in Microsoft SharePoint.

Sr. System Tester for SPL CorDaptix Billing and CIM Customer Care Application v 1.5Develop system test scripts and present test results to client and management for approval.Develop test results documents and present results to client and management for approval.Maintain status and open defects in ClearQuest when errors are encountered in testing.Create test data and analyze data through SQL scripting tools and OLAP reporting tools.Review business requirements to create business case scenarios.Execute batch jobs and create or modify data. Run queries with TOAD to validate results.Conduct one-on-one training for individuals on the test team.

Testing Analyst / Team Lead for Saville CBP Billing & Customer Care Application