Systems Analyst, Impact Programs
Supports Salesforce.com system, including submitting trouble-tickets, problem resolution and training for 35 users, and generating reports for three programs.Manages day-to-day relationship with the Call Center, including training call center agents and interfacing between AARP Foundation program managers and Call Center managers to upgrade customer services.Provides technical support and project management services to program managers in Income, Housing, and SNAP to support Housing Solutions Center, SNAP Application Assistance, and BACK TO WORK 50+ programs.