I have a passion for technology and an innate ability to troubleshoot which is something I personally believe, cannot be taught. This "mojo" is what brought me from a lowly student lab assistant to my current position.I am currently the Director of Computer Support at Monmouth University. I manage two teams: our 4 person Help Desk team and our 5 person Computer Support team in day-to-day support for all computers on and related to our campus, both academically and administratively. We are responsible for approximately 2500 Windows, macOS, and *nix workstations. I also oversee our Student Help which typically encompasses 15-20 students. While my responsibility is the campus workstations, I actively implement and support all of the server technologies that we use as well. In my career, I have had to embrace many technologies to get the job done. From Symantec Ghost to Microsoft Deployment Toolkit (MDT), to Microsoft System Center Configuration Manager, I have had the pleasure of learning and implementing each of these great tools. In support of our Macintosh systems, management is accomplished via Jamf Pro Suite has helped bring our Macintosh community in line with their Windows siblings.Specialties: Operating Systems: Windows, macOS, Linux, VMware Horizon View, Microsoft Endpoint ManagerOffice: Microsoft Office System, Open Office, Google WorkspaceDirectory Systems: Active DirectoryConfiguration Management Systems: Microsoft Endpoint Manager Configuration Manager, JAMF Pro Suite, Munki/Autopkg