- Main person who runs the daily business operation. - Develop a list of products and services to respond to the target market. - Develop and execute business plans and projects. - Directly manages and deals with business clients online and offline. - Manages social media ads and communications. - Creates graphic designs and video editing for advertisements.

Convergys Malaysia SDN. BHD (Philippines Branch) - (October 2009-October 2014)TEAM MANAGER, Microsoft Partners Program and Tier 1 Support (November 2012-October 2014) Managing 14 CSRs for Microsoft Pre/Post Sales, Cloud Partner Support, and Microsoft Learning Program.  Responsible for the day to day running of the operation in line with agreed standards and procedures to achieve Key Performance Indicators (KPIs). Handles client escalations from Microsoft Partners and either resolve the issue or dispatch it the appropriate support team/individual. Awards received: Team Manager Excellence Award and nominated for Manager of the YearTRAINER, Microsoft Partners Program and Tier 1 Support (September 2011 – October 2012) Conducts Product Training and Team Building Trainings/Seminars. Deliver both soft skills and technical training for New Hires and existing CSRs. Facilitate training utilizing a variety of delivery formats. Major contributions: 1) Produced high performing New Hires after the product training which reflects in their performance reviews. 2) Smooth transition of new processes/tools through the active participation in UAT sessions and effective training delivery.QUALITY ANALYST, Microsoft Partners Program and Tier 1 Support (July 2010 – Aug 2011)¬ Provides Transaction Monitoring and coaching feedback to the CSRs. Implement and improve business related processes. Provide monthly reports and action plans for the account.  Major contributions: Part of the pioneering Team for the new line of business and main contribution was to established processes which helped in meeting and exceeding the KPI target. TECHNICAL SUPPORT REPRESENTATIVE (October 2009 - June 2010) Provide technical support to Netgear’s customers in installation, troubleshooting, and networking using their modem, router, switches, adapters, etc. Received awards: Best Agent of the Month and Best in AHT.