Joebil Lotayco Email & Phone Number

Philippines

Australia

• Role and Responsibilities:
• Overall management of the SKB Operations

Bacolod, Western Visayas, Philippines

Remote

• Role and Responsibilities:
• Inbound and Outbound Marketing management and implementation
• SEO Optimization both On and Off-page SEO
• CRM Management
• Data Analytics

• Role and Responsibilities:
• Oversee daily business operations and report directly to the CEO.
• Create and organize daily, weekly, and monthly social awareness and branding activities.
• Regular workforce forecasting and hiring.
• Overall administrative support to the CEO.

• Role and Responsibilities:
• Develop end-to-end processes in improving Ubiquity Trainer's productivity and skills in assisting both internal and external stakeholders.
• Lead and coach training specialists
• Perform regular workforce forecasting to accommodate new hire training and other particular training class.
• Create and understand training gap analysis and trends to improve module effectiveness for new-hire and internal agents.
• Daily calibration and touch base… Show more Role and Responsibilities:

• Role and Responsibilities:
• Create and plan new hire training modules and activities.
• Understand program key asks and pain points and provide modified training plans to improve metrics and KPIs.
• Weekly forecasting to accommodate incoming new hire training and special classes from the recruitment team.
• Provide remote assistance to partner centers located in Manila, El Salvador, New York, and Omaha.Administrative Support to our Learning and Development Manager

• Role and Responsibilities:
• Provide basic customer service and English Communications training to aspiring call center applicants
• Plan and create a weekly training plan
• Coordinate and organize individual near hire interview sessions.
• Follow up and coordinate with VCC-Links partner recruitment team about potential headcount graduates and passers.

Bacolod

• Role and Responsibilities:
• Lead Panasiatic Trainers and provide day to day developmental coaching to achieve their target KPIs.
• Oversee day to day operational task in the Nesting Department
• Oversee and evaluate new hire graduates and ensure target KPIs are achieve before going to live production

Bacolod

Bacolod