Role and Responsibilities:• Overall management of the SKB Operations

Role and Responsibilities: •Inbound and Outbound Marketing management and implementation•SEO Optimization both On and Off-page SEO•CRM Management•Data Analytics

Role and Responsibilities:• Oversee daily business operations and report directly to the CEO.• Create and organize daily, weekly, and monthly social awareness and branding activities.• Regular workforce forecasting and hiring.• Overall administrative support to the CEO.

Role and Responsibilities: • Develop end-to-end processes in improving Ubiquity Trainer's productivity and skills in assisting both internal and external stakeholders.• Lead and coach training specialists• Perform regular workforce forecasting to accommodate new hire training and other particular training class.• Create and understand training gap analysis and trends to improve module effectiveness for new-hire and internal agents.• Daily calibration and touch base… Show more Role and Responsibilities: • Develop end-to-end processes in improving Ubiquity Trainer's productivity and skills in assisting both internal and external stakeholders.• Lead and coach training specialists• Perform regular workforce forecasting to accommodate new hire training and other particular training class.• Create and understand training gap analysis and trends to improve module effectiveness for new-hire and internal agents.• Daily calibration and touch base meeting to both internal and external stakeholders and partners to understand needs and provide improvements Show less

Role and Responsibilities: • Create and plan new hire training modules and activities.• Understand program key asks and pain points and provide modified training plans to improve metrics and KPIs.• Weekly forecasting to accommodate incoming new hire training and special classes from the recruitment team.• Provide remote assistance to partner centers located in Manila, El Salvador, New York, and Omaha.Administrative Support to our Learning and Development Manager

Role and Responsibilities: • Provide basic customer service and English Communications training to aspiring call center applicants• Plan and create a weekly training plan• Coordinate and organize individual near hire interview sessions.• Follow up and coordinate with VCC-Links partner recruitment team about potential headcount graduates and passers.

Role and Responsibilities:• Lead Panasiatic Trainers and provide day to day developmental coaching to achieve their target KPIs.• Oversee day to day operational task in the Nesting Department• Oversee and evaluate new hire graduates and ensure target KPIs are achieve before going to live production