Joseph Kaiser Email & Phone Number

Richmond, VA, US

Richmond, VA, US

Richmond, Virginia, United States

Richmond, Virginia Area

Managed reporting strategy for Customer Resiliency ChannelsDesigned and lead weekly meeting to discuss departmental KPIs and driving factors with department's Sr. Managers, Directors and VP.Managed a team who designed and built dashboards to display departmental and contact center agent KPIs, identify risks, and drive effective customer contact.

Richmond, Virginia Area

• Works with leading Vender Management Systems (VMS) including Fieldglass, 3 Story Software and Beeline to configure systems that streamline the management of contingent labor and SOW programs.
• Successfully implemented several VMS solutions for multi-million dollar contingent labor programs driving cost savings and streamlining overall contractor requisition process.
• Key Responsibilities include identifying client needs, identifying pain points in existing client processes, implementing best practices and coordinating integrations between VMS and effective client services.
• Additional responsibilities include identifying gaps in client reporting data, resolving these gaps, testing VMS configurations and enhancing existing VMS implementations.
• Mr. Kaiser is a Certified Contingent Workforce Processional by Staffing Industry Analysts and his certification is current.

Richmond, Virginia Area

• Supported Customer Engagement Management system for large scale call center with hundreds of users and millions of customers.
• Interfaced with business system analysts, business managers and system architects
• Significantly reduced pre-existing defect backlog and implemented numerous system enhancements.
• Facilitated regular builds to ensure enhanced quality in production environment.
• Worked with Javascript, Oracle SQL, HP Quality Center, Microsoft Office and Visio

• Learn gather and document business requirements based on client meetings and discussions
• Translate business requirements into functional requirements and provide high level design documents.
• Develop detailed design documents and pseudocode
• Apply functional requirements to database design and application development
• Develop robust application code within an agile development environment
• Determine thorough test cases and document them in clear and understandable test plans

Roanoke, Virginia Area

• Research Conducted Under Dr. Camelio and the Commonwealth Center for Advance Manufacturing
• Compiled and organized recycled part data and historical revenue data into uniform relevant data
• Co-developed and applied data mining models with the use of Rapidminer to predict expected profit for used truck parts based on data collected
• Presented the model to the client demonstrating a well received proof of concept

Richmond, Virginia Area

• Learned VB.net and SQL
• Acquired necessary certifications in Wonderware IAS and ArchestrA
• Applied knowledge to develop user interfaces for handheld barcode scanners

Blacksburg, VA

• Research Conducted Under Dr. Camelio and the Commonwealth Center for Advanced Manufacturing
• Organized and documented magnetic toner rollers into categories provided by the client in addition
• Created a spreadsheet with relevant information for each roller in addition to photographs to facilitate further study
• Contacted and corresponded with multiple industrial equipment manufacturers to locate an ideal non-contact profilometer with which to study defects in the magnetic rollers

Bethesda, MD

• Developed a script nicknamed “The Correlator” that utilized company software and hardware in addition to an open source packet sniffer to detect internet safety threats with a higher degree of accuracy
• Displayed at company convention, Opnetwork® 2011Internship with Opnet Technologies Inc. prior to acquisition by Riverbed Technology