Joe Blank Email & Phone Number

Professional Strengths:Customer Success:Customer success strategies, methodologies and detailed plansCustomer journey mappingIdentifying, analyzing and addressing customer issues and barriers to achieving desired outcomesPro-active services definitions and go-to-market executionDefining and implementing automation capabilities (i.e., SFDC, Gainsight)Customer Experience definition and documentationMetrics to measure efficacy of customer success effortsAligning customer success managers and technical services delivery to define and deliver customer value-adding assistanceStrategic: Idea generator, technophile and outside-the-box thinker. Stimulates creative thinking in others and drives “possibility” conversations.Determines tangible business value. Translates innovative thinking into purposeful results with a valid and data driven business case.Risk identification, prioritization and mitigation. Execution:Operational and technical readiness assessment. Road-mapping. Program and project scoping and planning. Resource analysis and assessment. Program and project management.Six Sigma certified. Fully competent in DMAIC and DMADVCatalyst for motivating change. Stakeholder analysis, communications and alignment. Coaching, training and mentoring.Business Development:Research and identification of strategic partnership opportunities. Digital media marketing including Web site content, social media & e-mail campaignsOpportunity benefits validationProposal development. Contract negotiation. Deal closer.

Listed skills include Organizational Effectiveness, Sales Management, It Management, Strategic Technology Planning, and 46 others.

• Principal

  Success Outcomes

  California, United States