Process improvement and implementation consultant deploying Warehouse Management System (WMS) software for users of SYSPRO ERP.

Operations and financial analyst responsible for internal consulting, leading process improvement projects, and reporting on key metrics.Improved management visibility into key performance metrics by creating queries and reports in Microsoft Power BI and SQL Server Reporting Services on key financial and operational measurements.Bolstered warehouse distribution capabilities through major project to consolidate two smaller warehouses into one large distribution center in Grove City, OH. Provided extensive data to external consultants for analysis in support of the decision-making process. Visited warehouse multiple times over the course of several months to provide training to new associates on processes and procedures.Drove business quality improvements by serving as ISO 9001 Quality Management Representative and leading project to implement a quality system compliant with the 2015 standard.Improved Sales pipeline and Customer Support contact management by implementing Customer Relationship Management (CRM) software solution.Identified cost reduction and profitability enhancement opportunities by conducting a complete line review of product catalog.Streamlined operations and improved accuracy of outputs by developing automated processes for daily use by Customer Support team.

Account manager responsible for maintaining day-to-day operating relationships with customers.Improved order entry efficiency and accuracy while reducing costs by helping to implement sales order automation software solution for the Customer Support department.Improved on-time delivery performance and bolstered profitability by working with distribution team in China to monitor and measure shipment progress of direct import orders against revenue goals.Resolved over $75,000 in outstanding receivables and improved an important working relationship through in-depth research, meticulous data organization, and clear communication.Supported development of profitable new customers by creating, mastering, and documenting order placement and management processes.Curtailed waste by using technology to reduce printing and paper usage in day-to-day work.

Project, product, and catalog specialist for manufacturer and distributor of aftermarket automotive filters.Bolstered IPC's competitive position by researching and identifying new product opportunities for late-model cars and light trucks ahead of competitors' efforts.Supported major customers' sales initiatives by overhauling fuel filter and automatic transmission filter catalogs through extensive research and data updates.Improved customer satisfaction by evaluating defect claims promptly and thoroughly and presenting findings in a clear and easy-to-understand format.

Staffing planner for contact centers in Boston, MA, Ogden, UT, and Galway, Ireland. Met service level goals, controlled costs, and facilitated employee development by scheduling work shifts, vacations, breaks, group meetings, and training sessions.Helped management identify problems with employee absenteeism and tardiness by using my technical skills to build timely, easy-to-use reporting.

Loss-prevention expert who helped start Wayfair's Order Processing team. Prevented credit card disputes and major financial losses by developing innovative methods to identify and cancel fraudulent orders placed with stolen credit cards. Trained employees on fraud recognition methods.Resolved dozens of disputes as an ambassador for the Customer Service team. Helped address and close customer complaints by working with managers and employees to handle outstanding problems, by writing responses to the Better Business Bureau and various consumer agencies, and by providing detailed reporting on complaint trends.

Office and industrial furniture advisor. Provided timely and helpful customer service by helping customers find products to meet their needs, by providing critical product and tracking information, and by resolving post-order problems.

Front-desk employee and mechanical assistant at bowling and entertainment center.Provided customers with first-class service. Managed a cash register and helped organize birthday parties and other special events.Helped ensure a high-quality customer experience by performing routine maintenance and cleaning of equipment, such as pinsetters.