Associate Director of TransitionOnboard new employees and coaches, Facilitate curriculum, Develop Coaches with a focus on career growth, facilitate daily trainings, collaborate w/trainers, support transition initiatives, coach, support, develop new hires. Analyze staffing needs of the department, assist with recruiting, interviewing, hiring. Align with partners, Ops, Marketing, Reporting, Finance and HR to grow our Virtual 2 Business Sales Flows.

Setting monthly team performance expectations and read out to leadership on progress Conduct Weekly 1:1s – Scheduled weekly to review sales activity and coach to calls effectiveness with reps Coach and develop the skills necessary to identifying opportunities for selling Voice, OneTalk, BI, BlueJeans, BuSS products, and any other KPIs of focusOrganize and maintain a team sales funnel and a process of following up to ensure completion of opportunitiesConduct stand-ups and team meetings with a specific agenda and priorities focused on results and cultureListening to live and recorded calls and conduct virtual side by side coaching with repsHold reps accountable to results and all basic job responsibilitiesAlignment with Solutions Architects and MSA Leadership Team Provide feedback and partner with Ops, Marketing, Reporting, Finance and HR PartnersAnalyze staffing needs of the team/department, assist with recruiting, interviewing, hiring, disciplinary action recommendations

Lead a National Business team to uncover new business while expanding existing client bassExceed sales expectations and execute on new initiatives set by the company.Side by side coach while driving a competitive/winning work environmentRecruit, train, develop, coach, and inspire specialist to provide a great customer digital experience

Drive business sells in two stores by creating a business first mentality with the retail teamsPersonally drive sales through prospecting and sales floor engagementBe responsible for stores overall business performance, train, and develop Solutions Specialist in business salesDevelop relationships with certified vendors to create and efficient and effective sales process

• Recruit, train, develop, coach, an inspire specialist to provide a great customer in store experience• Side by Side sale and lead by example while driving a competitive/winning environment• Train new employees and provide continuing education and training to current employees• Remain responsible for stores overall performance and develop and execute strategies to achieve those results• Graduated from Management LEAD program in October of 2018• Top 3 in Great Lakes West Big 6 Pillar Report for the year of 2018• Top 5 in Pillar report for 6 months of the year• 135% New Line Quota Attainment

• Recruit, hire, train, develop, coach and inspire specialists and managers to provide a great customer experience• Lead by example and motivate others to earn sales results in a competitive atmosphere• Maximize profits for the store through sales, managing hours, and controlling shrink• Train new employees and provide continuing education and training to current employees• Remain responsible for overall store results as well as results of 11 direct reports• Phone Pillar Lead• Created and executed a March Madness Phone Growth contest for the Great Lakes West • 10th place Leaderboard ranking in month of February (58 stores)• Top 15 YTD in overall Leaderboard Ranking

• Train, understand, and adapt to new technologies, trends, and products with in the communication industry• Analyze customer needs and present value-added solutions• Inspire and excite customers about how solutions can impact their lives• Lead by example, drive sales, and recruit and train new associates• Build customer loyalty through consistent customer service• Promoted to key holder in June of 2016

 Recruit, train, teach, and coach others to deliver a great in store customer experience  Execute company and district marketing initiatives  Maximize profits for the store through sales, managing hours, and controlling shrink  Appropriately print, label, and file paperwork  Promoted to Store Manager of Kokomo, IN store in July of 2013  Promoted to Store Manager of Muncie, IN store in September of 2013  2013 District Rookie Manager of the Year  2013 Back to School Championship  2014 Promoted to Market Leader  2015 as of 8/15/15 Volume is up 7.5% revenue on the previous year.

Meet sales goals in competitive environmentUp to date on latest cell phone technologyUnderstand customers’ expectations and how to meet themRun credit checksSign customers to contracts that meet their needs

Ultra Force Sim is an online business that sells sim racing motion seats) Over 400% increase in sales after the beginning of my internship Marketed and branded a new product in the online racing industry Created and kept active the company's social media accounts Field questions from customers