Progressive Coders Network is a group of open source developers and supporters working to remove money's influence in politics and make democracy a truly democratic process. Our 501(c)4 organization has been completely volunteer-driven until this point, however we are actively working to hire full-time staff and realize self-sustainability.− Created a non-partisan 501(c)(4) organization to empower grassroots activism with open-source technology− Established all core processes and governance practices, enabling a self-sustainable, volunteer-driven network of over 2,000 technologists, creatives, and other activists- Developed organizational operational processes, including onboarding, applicant review, change management, decision making- Streamlined day-to-day community engagement, resulting in increased volunteer contributions and projects- Partnered to drive quarterly strategy and organizational priorities

− Developed a new go to market strategy, rebuilding RTM.com and supporting lead generation efforts in partnership with CEO and Sales and Marketing teams, leading to 66% annual revenue growth− Manage a globally distributed team of full-time and third-party Development and IT employees, with responsibilities including team hiring, resourcing, strategic planning, budget management, and mentorship− Implemented Agile/DevOps Project Management methodology, leading major initiatives including building a Rewards Platform, re-building core product, migrating to Azure, and expanding API integrations− Rebuilt and migrated all core business systems, tools, and processes, enabling significantly improved cross-functional productivity, communication, and collaboration while maintaining a consistent headcount− Primary technical representative for Enterprise Sales, leading to acquiring key new accounts including Frito Lays, Burger King, QVC/HSN/Zulily, Hershey’s, Procter & Gamble, and the NFL− Collaborate with CEO and Senior Leadership Team to identify opportunities, develop strategy and execute against corporate priorities, including product development, market expansion and process improvement− Drove significant impact by improving team culture through leading by example and improving company

− Developed strategy and provided guidance for global field execution including KPI development for Rhythm of Business while integrating into Corporate Sales and Marketing campaign initiatives including Windows 10− Identified opportunities for and established corporate partnerships with industry-leading technology companies including DevOps technologies Chef, Puppet and Docker− Developed and executed content, community and tools strategy for 15 “Ascend” program, working with companies to implement the newest MS solutions, creating marketing assets for global field execution− Led technical marketing campaigns for various solutions (e.g., IoT, DevOps, AI, Bots), including creating core content, delivering in-person and online events, running campaigns, producing videos, writing content, etc.− Established cross-org content team to standardize and streamline content planning, strategy and execution, leading to consistent in-market storytelling, de-duplicated execution, and a cohesive technical journey− Developed a unified community team, driving alignment and identifying community collaboration opportunities, including at MeetUps/Events, in social, with third party MVPs/influencers, etc.− Drove global breath marketing including CRM, paid/owned/earned demand lead generation, field content syndication, marketing website development, retargeting, and creative development

− Lead Project Manager for “Project Nemo,” a complete website rebuild involving cross-functional experts and over 30 team members. Outcomes include customer-specific content and resources with streamlined registration, incentive for return visit, 10% improved CTR, consistent content strategy, and content sharing− Managed Evaluation Center program operations, leading team to launch over twenty products and providing ongoing international operational support for over 70 Million annual site visitors− Executed multiple program improvement initiatives, including 50% faster product onboarding, customized email marketing opportunities, data and change request processes, and defined content refresh cycles− Managed critical analytical initiatives to enable data-driven decisions to optimize customer experience, with A/B testing (Visual Website Optimizer) and data tracking solutions (WebTrends, EP/Rio, Atlas)

− Managed the activities of the Desktop Services and Support teams, including coordination with external clients, workload management, long term project prioritization, and endpoint management process− Led major organizational projects, including email system migration, Windows 7 computer upgrades, computer refresh process, major software releases, network redesign, and centralized computing− Identified and lead change for various inefficiencies, including IP management, computer imaging, inventory management, customer satisfaction, and office move− Contributed as a member of the technology Leadership Team, working to drive strategic direction, prioritizing major projects, identifying and hiring talent, developing KPIs, and resolving office issues- Managed a variety of major projects affecting the organization, including email system migration, computer refresh process, major software releases, Windows 7 computer upgrades, and network redesign- Participated in and completed a number of trainings and certifications, including Penn State Emerging Leaders, ITIL Foundations, HDI Support Center Analyst, and Essentials of Project Management

- Supported over 800 employees located in five buildings on campus and various locations throughout the state. Supported clients on the phone, by email, through chat, in person and by remote connection- Served as a member of a small focus group, redesigning and implementing changes for our incident tracking system, Service Desk Express (SDE), based on staff and client needs- Monitored and maintained several severs for staff backup using EMC Retropect, enabling full profile restore when necessary- Frequently updated knowledgebase on both a personalized OTS Wikispace and in SDE, capturing with great detail procedures and processes for future reference- Administrated all Mac and PC computers, Active Directory accounts, printers, email groups and intranet- Practiced and applied ITIL’s best practices throughout all aspects of the job in order to best serve the customer’s needs

- Trained temporary workers with daily business operations, including helpdesk procedures, desktop repair and personalized assistance for faculty and staff- Managed a team in the preparation for the school wide office relocation including over one hundred offices and multiple classrooms- Created and tested new computer images for all computers, including driver installation and software specifications before personally deploying the created image- Handled the classroom technology for all summer classes, including training of faculty and students in using course specific software and equipment- Developed The School of Nursing’s updated website, utilizing Microsoft SharePoint and HTML coding. Additionally, worked with faculty and staff in order to more precisely create the website- Created a new budget balance sheet using advanced functions of Microsoft Excel implemented by most departments of the school

- Supplied first hand support for SDM computer systems in computer labs, classrooms and staff offices- Installed and configured operating systems and applications; responsible for trouble shooting configuration and application errors- Installed computer images using ghost on machines including creating the initial computer image and all post installation procedures and documentation- Joined computers to Active Directory and added them to their appropriate groups- Created all Active Directory accounts for incoming class with appropriate OU and Group properties