Joe Brinsky Email & Phone Number

Bethel Park, Pa, Us

Provided internal customer support via phone and email to various levels of branch and company personnel for FISERV mortgage system issues, department policy clarification, and interest rate price quotes. Provided external customer service to mortgage investors for verification of loan purchase pricing information. Updated daily interest rate data for over 40 loan products using Microsoft Excel spreadsheet.• Handled as high as 50 calls per day. Attained high satisfaction rating from customer/client support feedback while handling over 60% of departments customer support calls. • Improved department efficiency 15% by resolving branch customer support issues and concerns in timely and satisfactory manner.• Reviewed and identified pricing discrepancies from investor lock confirmations and improved department revenues by 5%.

Reviewed for compliance, FNMA, FHA, and VA residential loan files in accordance with department and agency guidelines. Called on branch office personnel to facilitate missing and/or correction of inaccurate documents for purchase of loans. Monitored the status of loans submitted to private investors in order to facilitate their purchase within a timely manner and to receive the NVR-negotiated price. • Consistently finished 1st or 2nd in weekly loan review volume among 12 loan reviewers, resulting in a 25% increase in department efficiency.• Improved department bottom line 10% by pushing through more loans in reduced time frame by resolving investor suspensions issues.• Earned additional job responsibilities quickly resulting in being promoted to senior level position within 1 year.

Bs In Ba, Sport Management

Activities and Societies: Tau Kappa Epsilon

Education record