Joseph Brooks Email & Phone Number

Stratford-upon-Avon, GB

Stratford-upon-Avon, England, United Kingdom

2nd Line IT support at BDR has allowed me to dive deeper into resolving IT faults. Being an official escalation point for the Incident Management Team, allows me to take pride in investigating why the fault occurred in the first place and how to stop them from coming back. My knowledge has increased drastically after moving into 2nd line support.

Stratford-upon-Avon, England, United Kingdom

In the Incident Management Team at BDR it was my responsibility to process calls from customers calling in with IT, Telecom, and Network faults. I worked closely with the onsite IT team at Medway Community Healthcare NHS sites resolving first line faults if possible. I expanded onto mainstream IT faults about 6 months into my IMT career after being moved.

Stratford-Upon-Avon, England, United Kingdom

Royal Hop Pole - Tewkesbury

At The Royal Hop Pole in Tewkesbury I worked with many co-workers and having good, constant communication is a key aspect of making a team work smoothly. I also had the responsibility of taking orders from customers, correctly and accurately making drinks with modifications on request.When stock deliveries arrived, I was often tasked with efficiently.

A Level, Computer Science, Engineering, Science, B, Distinction, Distinction

Level 3 Apprenticeship, Information Technology, Distinction