Senior Technical Product Manager at Ricoh EuropeAchievements:- Father of 2- Husband- BEng Mechatronics (First Class)Expertise:- Inkjet technology (production/industrial print)- Various RIP software (+media qualification)- Data analysis and dashboard creation (using BI)- Project and product management- L3 Technical escalation/ customer support- Knowledge creation and sharingA member of the Service and Annuity department within Ricoh Europe with a primary role of supporting Ricoh’s industrial print products throughout EMEA. Liaising regularly with the local operating companies in each region & Ricoh HQ (Japan) to; resolve technical issues, improve serviceability, increase internal knowledge and awareness and ensure smooth product launches.Working at Ricoh has provided me with a strong understanding of core engineering & manufacturing principles as well as the service organisation & production print industry as a whole.I am constantly willing to take on new challenges to expand my knowledge and ultimately pursue a technical based career at a senior management level.