Joe Buffa Email & Phone Number

St. Louis, Mo, Us

Middleton, Wi, Us

• Design, Documentation, Project Execution, Support• Deploying and managing solutions for our organization using Microsoft 365 suite, conferencing, mobility, and telephony architectureManage licensing, participate in procurement and vendor relationship management.• Lead and execute M365 technology and platform implementation along with end user migrations• Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and other associated applications.• Provide technical support and troubleshooting assistance to users experiencing Microsoft 365-related issues, collaborating with vendors and other IT Services teams as necessary• Monitor system health, performance, and security of the Microsoft 365 environment, ensuring uninterrupted service delivery while addressing issues promptly.• Respond promptly to service requests, incidents, and inquiries related to Microsoft 365 services, maintaining high levels of customer satisfaction• Management of mobile devices, device policies for both iOS and Android devices.• Represent the collaboration technologies in Problem and Incident Management.• Field engineering-level escalations, as well as root cause analysis.• Communicate effectively to all levels of the organization.• Assist in responsibility for development and improvement of the collaboration suite.• Working from a Service Now Ticketing system. Setting up and assisting users with Five9 Call Center Software

Middleton, Wi, Us

• O365 System support such as setting up users’ email accounts, licenses, shared mailboxes, managing authentication, establishing user access, creating, and managing distribution lists, and Azure active direct console support.• Diagnosed laptop and desktop machines of hardware and software problems.• Provided support for all hardware, software and ancillary office equipment including projectors, Teams phone systems, printers, and multi-function devices. • Helped users with cell phones, setting up email, MFA.• Remote services, Active Directory support and setups• Managed and maintained the IT intern employee’s project.• Daily work out of Service Now IT Queue• Setup new hires and collect equipment from termed employees• Assisted with Desktop Engineering Projects• Imaging and testing process of laptops, desktops, tablets• Liaison between 3 separate locations to troubleshoot IT Issues on the manufacturing side

Eureka, Missouri, Us

• Provided technical leadership to serve as point of escalation, review, and approval for key issues, significant projects, and decisions; O365 migration, hardware, and software refresh.• Managing support within the security program (On guard) is not limited to establishing access, security levels, badges, and disabling access.• O365 System support such as setting up users’ email accounts, licenses, shared mailboxes, managing authentication, establishing user access, creating, and managing distribution lists, and Azure active direct console support.• Administrator for all IT applications, Internet portals sites; O365, Adobe, security system, camera system, software licensing, and ticketing system.• Imaged and reimaged all PC’s, setting up user’s accounts, fix, and repair Handling services tickets in Service now.• Managed and supported the security camera system. Made sure they were functioning, granted access and monitored the systems.• NetIQ: unlocked and disable accounts, activated accounts, reset passwords, and managed user groups.• Provided end user training and created and provided end user documentation.• Helped users with cell phones, setting up email, MFA.• Remote services, Active Directory support and setup, File data backups and transfers.• Managed and maintained the costs of running the service desks.• Implemented new procedures and technologies that improved efficiency and streamlined operations.• Possessed the ability to manage time effectively while setting the tone of the team through modeling and leadership.• Manage the day-to-day operations and organization to achieve the best customer service and resolution to any issues that have come my team’s way.

Peoria, Illinois, Us

Glen Allen, Va, Us

St. Louis, Mo, Us

Saint Louis, Mo, Us

Sauget, Illinois, Us