Joe Burns Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Implementing a product management methodology within the Advanced Analytics and Insights division of Starcom. Working to create clear and accessible roadmaps across various projects and initiatives for the business to monitor and impact stages of the SDLC. Taking our best work and identifying opportunities to scale across Starcom client teams.

Chicago, Il, Us

Working as part of the Advanced Analytics and Insights group to bring product management and development knowledge to the media agency to create industry leading software products. Working across Project Management, Engineering, Architecture and Governance, Analytics, and Data Science teams to build, maintain, support, sell, and market products that drive client value inside and outside of the agency.

Us

Working for several clients, I worked as a Business Intelligence, reporting, and data consultant to help build solutions for clients that had data but struggled telling the story that tied to their business processes.

Londonderry, Nh, Us

Successes: Led the Business Intelligence Product Portfolio to 8% Y1 and 61% Y2 Revenue growth. Projects and Roles Included:Client InteractionWorking with clients on site, at trade shows, and in webinars to make sure I was in tune with the needs of the existing and prospective client base to get features to market that are of highest valueDevelopmentPrioritize and plan new features to bring to market using Agile methodology in 2 Week Sprints. Use JIRA and Confluence to manage process while making sure we consistently offered the best features to fit our client's needs. Sales and MarketingEnsure the EFI salesforce were educated and supported to sell the products to their prospects. This includes training webinars, trade show support, demo support, and sales strategizing. Use salesforce.com and QlikView to manage pipeline opportunities.Client SupportHelp EFI Support to effectively provide front line support to a growing customer base. Managing workflow of cases to engineering via a managed backlog. Use salesforce.com and JIRA to manage case priorities.Professional ServicesProvide support to consultants working with EFI Business Intelligence at clients. This includes training webinars, on site shadowing, and remote support. Continued improvement of training concepts and methods paired with new feature delivery.

Londonderry, Nh, Us

Projects and Roles Include:Business Intelligence ConsultancyDesign and delivery of training for over 40 clients in QlikView and Crystal Reports. Requirement gathering, building, and delivery of new features. Recommending new OEM features based on market need. Helping clients solve difficult problems using data.Internal EFI Dashboard ProjectWorking with EFI Managing Directors to build dashboard insight of internal progress around professional service engagement projects, opportunities, revenue, bookings, trade show registrations and others all vs company targets. Removed manual reporting requirements from management and gave better visibility to business performance to help focus time on new revenue generation activity and better customer service.EFI Radius Portal Product Manager Conception to market build of a brand new software offering for EFI – Radius Portal. Product ROI less than 18 months. Design and delivery of training consultancy.

Londonderry, Nh, Us

Projects and Roles include:Search Engine OptimisationUse Marketing Brief to improve search engine ranking for list of given search terms for several search engines.Improved website sales leads by 72%Technical ConsultantLearning Technical background to full EFI Radius Product Suite.Supporting customers, managing servers in different versions of Progress and multiple flavours of Operating System.Work with customers to solve performance problems.Internal Network Extension ProjectWork as part of a team to extend existing domain to office locations in other geographies.Using and configuring DNS, DHCP, VPN, and Firewall tools.EFI Systems and Network MigrationWork as part of a team after EFI buy out of Radius Solutions to integrate systems.Configure PCs, Servers, Switches, Firewalls, Printers, etc to all communicate freely with minimal disruption to EFI Radius business productivity.Internal Business Process ReviewInterview employees to map out business flow.Identify and implement new processes to improve business efficiencyTelecoms contract negotiationsIn multiple office locations globally, acquire and compare telecoms contracts for mobile, internet, and landline services.

Bakewell, Derbyshire, Gb

Main responsibilitiesWorking as part of a team of techniciansProviding user-friendly guides to technology in verbal and documented form.Managing ProjectsOrange Office Freedom (mobile email on hand held devices)Online Shop (design and build)(January 2005, May 2005) Head Invigilator for Examinations, St Benedict School, DerbyBeing in charge of a team of invigilatorsTaking responsibility for the execution of exams to a defined national standard.Motivating the team to keep to strict guidelines.

Derby,Main responsibilities:Upkeep of school network, including support of 500+ PCs and laptops.Working with suppliers to negotiate the best financial deals.Research into technological advancements in the school.Research and implementation of first wireless technology used in the school.Managing projects including:The introduction of a PC in every classroomManaging project for purchase, build and distribution of 70 PCs.

Bsc Computing, Visualisation

Education record